At a Glance
- Tasks: Support customers via email, chat, social media, and phone with their pressure washer queries.
- Company: Join Blahst, a leading brand in pressure washers with a focus on customer satisfaction.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth in a supportive environment.
- Other info: Be part of a dynamic team that values feedback and continuous learning.
- Why this job: Make a difference by helping customers solve problems and enhance their product experience.
- Qualifications: Customer service experience and a knack for understanding technical products are a plus.
The predicted salary is between 36000 - 44000 $ per year.
We're looking for a customer service specialist to support Blahst customers across email, live chat, social media and phone. Blahst sells pressure washers, so this role goes beyond answering order questions. You'll help customers use their products, work through performance issues and understand what to do when something isn't working as expected. Some enquiries will be straightforward; others will take a little investigation.
Key responsibilities
- Answer customer enquiries by phone, email, live chat and social media
- Help customers choose and use the right products
- Talk customers through troubleshooting steps in a clear, patient way
- Manage warranty claims, returns, replacements and order issues
- Follow up on open cases and keep accurate customer records
- Spot recurring product issues and share useful feedback with the team
About you
- You may already know your way around pressure washers, tools or mechanical products
- You'll need to be someone who picks up technical information quickly and enjoys learning how products work
- Friendly and confident phone manner
- Patience with frustrated customers
- The judgment to investigate an issue when you don't yet know the answer
- Customer service experience is valuable, especially if you've helped people troubleshoot products before
Customer Experience & Technical Support Specialist in Geelong employer: Hermes Trading Pty Ltd
At Blahst, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Experience & Technical Support Specialists can thrive. Located in a vibrant community, we offer comprehensive training, ongoing professional development opportunities, and a culture that values teamwork and innovation. Join us to make a meaningful impact by helping customers enjoy their pressure washers while enjoying the benefits of a collaborative workplace that prioritises employee well-being.
