At a Glance
- Tasks: Coordinate projects from order to completion, ensuring smooth communication and outstanding customer service.
- Company: Heritage Stone, a leading stone fabrication company in Brisbane.
- Benefits: Competitive salary, supportive team, ongoing training, and career progression opportunities.
- Other info: Dynamic environment with diverse residential and commercial projects.
- Why this job: Join a growing company where your contributions truly make a difference.
- Qualifications: Excellent organisational skills and ability to manage multiple projects.
The predicted salary is between 72000 - 88000 $ per year.
Heritage Stone is one of Brisbane's leading stone fabrication and installation companies, specializing in premium natural stone and engineered stone benchtops for residential and commercial projects.
With a reputation for quality workmanship, outstanding customer service and reliable project delivery, we work closely with homeowners, builders, cabinet makers and commercial clients across South East Queensland.
As our business continues to grow, we are looking for an organized, proactive and customer-focused
Project Operations Coordinator to join our team.
This is a key operational role within our business and offers excellent long-term career opportunities.
About the Role
This position is responsible for coordinating projects from the time an order is confirmed until the project has been successfully completed.
You will become the communication hub between customers, builders, cabinet makers, suppliers, factory staff, site measurers and installation teams.
Your goal is to ensure every project progresses smoothly, efficiently and professionally while delivering an outstanding customer experience.
Key Responsibilities
- Project Coordination
- Manage projects from order confirmation through final completion
- Coordinate customer communication throughout the project
- Schedule site measurements
- Coordinate production and installation schedules
- Monitor project progress and milestones
- Maintain accurate project records
- Production Coordination
- Coordinate daily production priorities with the factory
- Monitor manufacturing progress
- Ensure approved drawings and information are released to production
- Coordinate installation teams
- Confirm site readiness
- Assist installers with project information
- Coordinate return visits where required
- Customer Service
- Maintain regular communication with customers
- Provide project updates
- Resolve customer enquiries professionally
- Deliver excellent customer service throughout every project
- Documentation & Workflow
- Update internal project management systems
- Coordinate drawings and customer approvals
- Prepare weekly workflow reports
- Track project status from start to finish
- Defects & Warranty
- Arrange repairs and remakes
- Schedule warranty work
- Coordinate return visits
- Ensure all issues are resolved professionally
About You
We are looking for someone who has
- Excellent organisational skills
- Ability to manage multiple projects simultaneously
- High attention to detail
- Strong problem-solving ability
- Positive attitude and willingness to learn
- Ability to work well under pressure
- Industry Experience
Experience in any of the following industries will be highly regarded
- Joinery
- Cabinet making
- Construction
- Building materials
- Manufacturing
Experience reading architectural or shop drawings is an advantage.
Why Join Heritage Stone?
At Heritage Stone you'll become part of a growing company where your contribution genuinely makes a difference.
We offer
- Competitive salary package
- Supportive team environment
- Ongoing training
- Career progression opportunities
- Modern office and production facilities
- Diverse residential and commercial projects
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Project Operations Coordinator in Redcliffe employer: Heritage Stone
Heritage Stone is an exceptional employer located in Brisbane, offering a supportive team environment and a competitive salary package for the Project Operations Coordinator role. With a focus on employee growth through ongoing training and career progression opportunities, you'll be part of a company that values your contributions and fosters a culture of excellence in project delivery across diverse residential and commercial projects.
