Hepatobiliary Pancreatic Surgery – Greenwich NSW
To be considered for this role, you must have full, unrestricted rights to work in Australia.
Are you an experienced Medical Receptionist or Medical Secretary who thrives in a fast paced, patient focused environment? We're looking for a highly organised, punctual, personable, and proactive professional to join our close knit specialist surgical practice located at the Greenwich Practice.
As senior medical secretary you will be delivering exceptional patient service while providing high level administrative support to Prof Samra and his patients. You'll play a vital role in keeping the practice running seamlessly and, at times, provide executive assistant support to Prof Samra, requiring initiative, discretion, and excellent organisational skills.
This role is based onsite at Greenwich, full time. If you're someone who enjoys variety, is adaptable, and values being part of a supportive team, we'd love to hear from you.
Patient and surgical coordination
Coordinating elective surgical admissions and sending patient information packs.
Organising assessments before complex surgery, including cardiology, respiratory and pre-admission assessments.
Coordinating patient presentations across the four MDTs Prof Samra attends, including following up outstanding investigations and actions allocated to Prof Samra.
Arranging private inpatient admissions and coordinating work-ups with the relevant departments.
Assisting the RNSH team with surgical waitlists and monitoring patients approaching their treatment deadlines.
Reviewing incoming correspondence and referrals, identifying urgent matters and bringing these to Prof Samra attention.
Diary management and executive support
Managing Prof Samra's diary, resolving clashes and negotiating alternative arrangements.
Organising on-call swaps.
Coordinating ad hoc and follow-through operating lists, including sourcing anaesthetists and assistant surgeons.
Screening and prioritising incoming enquiries to help manage demands on Prof Samra's time.
Assisting with medico-legal independent reviews, including preparing correspondence on letterhead, collating documents and arranging invoices and payment.
Billing and practice finances
Managing private hospital billing and resolving rejected claims with Medicare, health funds and DVA.
Monitoring patient invoices and following up outstanding payments.
Arranging payment of practice invoices, including Gentu, telephone and IT services.
Practice operations and professional administration
Managing practice staff and overseeing daily practice operations.
Coordinating accreditation across clinical sites, AHPRA renewals, and academic and clinical registration renewals.
Ordering practice stock, including office supplies.
Deliver exceptional patient service, creating a warm, professional, and reassuring experience for every patient and referrer.
Communicate with confidence and empathy, both verbally and in writing, while building positive relationships with patients, colleagues, and healthcare professionals.
Have exceptional attention to detail, taking pride in getting the little things right and maintaining a high level of accuracy across patient information, correspondence, appointments, and day-to-day administration.
Stay calm, organised, and solutions-focused, effectively managing competing priorities in a busy specialist practice.
Embrace technology, with confidence using Microsoft Office and patient management systems such as Gentu (training provided), as well as AI medical scribe technology such as Lyrebird.
Take initiative, anticipating the needs of the surgeon, Practice Manager, and patients and being willing to jump in where needed.
Bring previous medical administration experience, ideally within a specialist or hospital setting, although we value the right attitude and willingness to learn.
What We Offer
Be part of a close knit, high-performing specialist surgical team
Work alongside one of Australia’s leading hepatobiliary oncology surgeons
A meaningful role where your work makes a real difference to patients
A supportive environment that values professionalism, empathy, and initiative
Training and development opportunities, including networking events with hospital sites.
Applicants must have unrestricted working rights in Australia. Sponsorship is not available for this position
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Contact Details:
Hepatobiliary Pancreatic Surgery Recruitment Team
