At a Glance
- Tasks: Lead a team of Service Technicians while providing hands-on field service support.
- Company: Henry Schein, Australia's leading supplier of dental solutions.
- Benefits: Birthday leave, paid parental leave, discounts, and a fully maintained company vehicle.
- Other info: Exciting opportunity for a passionate leader in a dynamic and growing organisation.
- Why this job: Make a real impact by developing your team and enhancing service delivery.
- Qualifications: Proven leadership experience in a technical field service environment.
In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.
Are you a passionate people leader with a strong customer focus and technical service background? We are seeking an experienced Field Service Team Leader to lead our state-based Field Service team, ensuring we continue to deliver exceptional service and be recognised as a trusted business partner and service leader within the industry.
This hands-on leadership role combines operational leadership with technical expertise, balancing responsibilities as a Service Technician while leading a team of Field Service professionals across the state. You will be responsible for providing guidance, coaching and mentorship, setting clear objectives, and fostering a high-performing, customer focused culture.
In this role, you'll have the opportunity to make a meaningful impact by developing your team, enhancing service delivery, and contributing to the ongoing success of a dynamic and growing organisation.
Key Responsibilities:
- Provide guidance, define team goals and tasks, mentor, and coach your team of Service Technicians who will be providing Install, Repair and Fix Services across all dental market segments.
- Drive cross functional collaboration to achieve the national service strategy
- Whilst leading your team, you will also provide field service duties to our customers to ensure their business needs are met
- Manage customer issues in relation to escalation and resolution
- Manage spare parts inventory
What You'll Bring:
- Proven people leadership experience, within a technical field service environment
- Ability to coach, develop and motivate teams
- Technical troubleshooting and problem-solving capability
- Strong customer relationship and stakeholder management skills
- Strong communication, collaboration and delegation skills
- Knowledge of regulatory and compliance requirements
- Proficiency in Microsoft Office, Salesforce, Pronto, or similar systems
Qualifications & Licences:
- Restricted Electrical Licence (essential)
- Dental industry experience highly regarded
- Valid/Current Driver's License
What's on offer?
- Vast range of employee benefits such as: birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.
- Work with the market leader
- Competitive salary and fully maintained Company Vehicle
- Reliable and consistent work schedule including the opportunity to take on regional work
This is an exciting opportunity for a hands-on leader who is passionate about customer service, team development, and operational excellence within a service environment. You'll play a key role in delivering exceptional service outcomes while helping shape and grow a high-performing service team.
Field Service Team Leader employer: Henry Schein Australia
Henry Schein is an exceptional employer, renowned for its commitment to fostering a values-driven culture that prioritises collaboration and support. As an Events & Equipment Marketing Coordinator, you'll enjoy hybrid working options, birthday leave, and a generous employee referral program, all while contributing to the professional growth of dental practitioners across Australia. Join a team that not only values your contributions but also invests in your development through diverse marketing initiatives and educational events.
