At Hello Hello Plants, we’re all about great plants, great service, and getting the job done right!
We’re a busy, family-run wholesale nursery looking for an experienced and motivated Nursery Retail & Customer Experience Supervisor to lead our sales team.
If you’re great at managing people, organising workloads, solving problems, and keeping a team focused on results, this role is made for you!
You don’t need to be a horticultural expert or have extensive plant knowledge. We’re looking for someone who loves plants, enjoys working in a nursery environment, and has the management skills to keep our retail operations running smoothly.
About the Role
As Retail Manager, you will be responsible for the smooth and successful operation of the nursery retail environment. You will lead and motivate a team, drive sales, maintain presentation standards and ensure customers receive knowledgeable, friendly service.
Key Responsibilities
Oversee the daily operations of the retail nursery.
Lead, motivate and develop a team of retail staff.
Deliver outstanding customer service and build lasting customer relationships.
Drive sales performance and achieve revenue targets.
Coordinate on stock control, ordering, inventory and merchandising.
Ensure plants, products and displays are presented to a high standard.
Manage staff rosters, training and performance.
Monitor budgets, sales reports and operational costs.
Ensure workplace health and safety standards are maintained.
Identify opportunities to improve the customer experience and grow the business.
About You
We are looking for someone who:
Has previous retail management or supervisory experience.
Has a genuine passion for plants, gardening and horticulture.
Has excellent leadership and people management skills.
Possesses strong communication and customer service abilities.
Is commercially minded, organised and results-driven.
Has experience with stock management, merchandising and sales.
Is confident working in a hands‑on retail environment.
Can work independently while fostering a positive team culture.
Has excellent problem‑solving skills and a proactive attitude.
Horticultural or nursery industry experience will be highly regarded.
What We Offer
An opportunity to work in a rewarding horticultural environment.
A supportive and friendly team.
A varied and hands‑on management role.
Opportunities for professional development and growth.
Competitive salary package, negotiable based on experience.
The opportunity to share your passion for plants and gardening every day.
Join our team and help us grow something special!
If you're a motivated retail leader with a passion for plants and the ability to inspire a team, we'd love to hear from you!
You don’t need to be a plant expert. We’re looking for someone with strong staff management experience, a practical mindset, a genuine love of plants, and a willingness to learn.
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Retail & Customer Experience Supervisor in Melbourne employer: Hello Hello Plants
Hello Hello Plants is an exceptional employer, offering a supportive and friendly team environment where your passion for horticulture can truly flourish. Located in Campbellfield, you'll enjoy hands-on work surrounded by nature, with opportunities for professional growth within our expanding nursery. With competitive remuneration and a commitment to maintaining high standards of plant quality, we provide a rewarding workplace for those eager to contribute to our vibrant community.
