At Hello Hello Plants, we do things a little differently. With our large Campbellfield nursery and nationwide network of growers, we offer customers more than 4,000 plant varieties at great prices, and we’re growing!
Our customers connect with us in-store, over the phone and online, while our delivery team sends thousands of plants across Victoria every week.
We’re now looking for a friendly, reliable and customer-focused person to join our Reception & Customer Support Team.
What You’ll Be Doing
- Answer many incoming phone calls and respond to customer emails
- Provide order updates, delivery information, and general assistance
- Connect customers to the right team or department
- Keep customer information and updates organised in our system
- Bonus skill: Offer plant or product advice and solutions for unavailable items
What We’re Looking For
- Great communication and phone skills with a friendly, clear manner
- Strong customer service focus and problem-solving ability
- Good computer and email skills (Google Workspace and Google sheets)
- Able to multitask and stay calm in a busy environment
- Previous experience in customer service, reception, or admin preferred
- Plant knowledge or nursery background is a big plus
- Reliable, organised, and positive with a “can-do” attitude
- Must be able to work 5 days a week from 9 am to 5 pm including Saturday's
Why Join Us
- Supportive, family-run team environment
- Learn more about plants and horticulture
If you’re great on the phone, quick with emails, and love helping customers, come join our Hello Hello team!
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Reception & Office Support in Melbourne employer: Hello Hello Plants
Hello Hello Plants is an exceptional employer, offering a supportive and friendly team environment where your passion for horticulture can truly flourish. Located in Campbellfield, you'll enjoy hands-on work surrounded by nature, with opportunities for professional growth within our expanding nursery. With competitive remuneration and a commitment to maintaining high standards of plant quality, we provide a rewarding workplace for those eager to contribute to our vibrant community.
