You will play a critical role in supporting customers and sales teams by providing timely communication, managing enquiries, maintaining pricing and customer data, and ensuring a high level of service delivery. As the key point of contact for many of our customers, you will help deliver exceptional service, accurate communication and seamless coordination across Sales, Supply Chain, Finance, Operations and Product Development.
Key responsibilities
- Acting as the first point of contact for customer and consumer enquiries
- Managing customer communications regarding orders, deliveries, stock availability and service matters
- Providing sales administration support to Business Managers and the wider sales team
- Maintaining customer records, product information and pricing data
- Administering customer price lists and approved pricing changes
- Coordinating with Supply Chain, Operations, Finance, Quality and Product Development teams
- Supporting customer onboarding, product submissions and launch activities
- Identifying opportunities to improve customer service processes and system efficiency
About you
- Minimum 4 years' experience in customer service, sales support, account coordination, order management or a similar role
- Experience within FMCG, food manufacturing, retail, wholesale or distribution
- Experience managing customer enquiries and customer communications
- Experience using ERP, CRM or customer management systems
- Strong administration, data management and attention to detail skills
- Ability to work Australian Eastern business hours
- Grocery, retail or foodservice customer experience (desirable)
- Pricing administration or master data management experience (desirable)
- Supply chain or order fulfilment knowledge (desirable)
About us
- For over 40 years, Hellers has been producing quality food products enjoyed by consumers across Australia and New Zealand. Our success is built on great people, strong customer relationships and a commitment to quality, innovation and service excellence.
- Flexible remote working options across VIC, NSW, QLD and SA
- Support major grocery, retail and FMCG customers
- Work with one of Australasia's leading food manufacturers
- Collaborative and supportive team culture
- Exposure across Sales, Supply Chain, Finance and Product Development
- Ongoing career development and growth opportunities
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Customer Services & Sales Executive in Melbourne employer: Hellers Australia
Hellers Australia is an exceptional employer that values its Quality Control & Food Safety Specialists by fostering a collaborative and dynamic work culture. With a strong commitment to employee growth, we offer ongoing training and development opportunities in a fast-paced food manufacturing environment, ensuring that our team members are equipped with the latest industry knowledge and skills. Located in a vibrant area, we provide a supportive atmosphere where your contributions directly impact product quality and safety, making your role both meaningful and rewarding.
