At a Glance
- Tasks: Welcome patients, manage appointments, and support clinic operations.
- Company: Join Helix Hearing, a caring and established healthcare provider.
- Benefits: Competitive salary, full-time hours, and work-life balance.
- Other info: Supportive team environment with opportunities for growth.
- Why this job: Make a positive impact on people's lives every day.
- Qualifications: Experience in customer service or medical reception preferred.
The predicted salary is between 75000 - 75000 $ per year.
Join the team at Helix Hearing! Are you a friendly, organised and caring person who enjoys helping others? We're looking for a motivated and patient-focused Medical Receptionist / Clinic Administrator to join our Richmond clinic. At Helix Hearing, we believe great patient care starts from the moment someone walks through our doors. We're looking for someone who can create a welcoming environment, build genuine relationships with patients and help keep our clinic running smoothly.
About Helix Hearing: Helix Hearing is an established, independent hearing healthcare provider with clinics across Victoria and Tasmania. We're passionate about helping people hear better, communicate confidently and enjoy a better quality of life. Our team takes pride in providing personalised, professional and compassionate care, and we believe every member of our team plays an important part in delivering that experience.
About the role: This is a varied, hands-on position combining reception, patient support and day-to-day clinic administration. You'll be the welcoming face of our Richmond clinic and a key point of contact for our patients, working closely with our audiologists and wider administration team. Your responsibilities will include:
- Welcoming patients and creating a friendly, positive clinic experience.
- Managing incoming calls, enquiries and appointment bookings.
- Coordinating patient schedules and maintaining accurate records within our clinic management system.
- Processing invoices, payments and relevant healthcare claims.
- Supporting patients with enquiries and ongoing communication.
- Liaising with government agencies, insurers and other healthcare providers.
- Managing hearing aid stock, orders, deliveries and general clinic supplies.
- Providing administrative support to our audiologists and helping ensure the clinic runs efficiently.
About you: We're looking for someone with a positive attitude, exceptional people skills and strong attention to detail. Ideally, you'll bring:
- Experience in medical reception, administration or a customer-focused role.
- A warm, approachable manner and a genuine desire to help people.
- Strong communication and interpersonal skills.
- Excellent organisation, time management and attention to detail.
- Confidence using computers and learning new systems.
- The ability to manage competing priorities in a busy environment.
- A proactive, solutions-focused approach to your work.
- The ability to work independently while being part of a supportive team.
Previous experience in medical or allied health administration would be highly regarded, but most importantly, we're looking for the right person with the right attitude.
Meaningful work: Make a positive difference in people's lives every day.
Established organisation: Join a respected, independent hearing healthcare provider.
Supportive team: Work alongside dedicated healthcare professionals and experienced administration colleagues.
Variety: Enjoy a diverse role with plenty of opportunities to contribute.
Work-life balance: Consistent Monday-to-Friday hours, 8:30am - 5:00pm.
Opportunity to grow: Develop your skills within a growing healthcare organisation.
Employment: Full-time, Monday to Friday Hours: 8:30am - 5:00pm Remuneration: $65,000 - $75,000 per annum, including superannuation, depending on experience.
Medical Receptionist / Clinic Administrator – Richmond in Melbourne employer: Helix
At Helix Hearing, we pride ourselves on fostering a supportive and compassionate work environment where every team member plays a vital role in enhancing patient care. Located in the vibrant suburb of Richmond, our clinic offers a full-time position with consistent hours, allowing for a healthy work-life balance while providing meaningful opportunities for personal and professional growth within the healthcare sector. Join us to make a positive impact in people's lives every day, surrounded by a dedicated team of professionals who share your passion for helping others.
