At a Glance
- Tasks: Provide top-notch IT support and resolve user issues through various channels.
- Company: Helia, Australia's first Lenders Mortgage Insurance provider, based in North Sydney.
- Benefits: Gain exposure to Cyber Security, competitive salary, and a collaborative work environment.
- Other info: Opportunity to work with innovative digital solutions and enhance your skills.
- Why this job: Join a dynamic team and make a real impact in IT support while learning and growing.
- Qualifications: Experience in IT support and a passion for helping users.
The predicted salary is between 59310 - 72490 $ per year.
Helia is Australia’s first Lenders Mortgage Insurance (LMI) provider, based in North Sydney.
We are seeking a Level 2 Service Desk Analyst to join the IT team, handling requests via phone, self-service, and walk-ins.
You will follow established procedures, resolve issues, and contribute to our shift-left strategy by empowering users through knowledge and automation.
You will work in a collaborative IT environment, gaining exposure to Cyber Security and Digital Solutions while supporting Windows
#J-18808-Ljbffr
Service Desk Analyst II in Sydney employer: Helia
Helia offers a dynamic work environment in the heart of Sydney, where you can thrive as a Level 2 Service Desk Analyst. With a strong emphasis on employee growth and a culture that promotes continual learning, you'll have access to professional development opportunities while contributing to innovative IT solutions. Join us to be part of a supportive team that values collaboration and is dedicated to enhancing the customer experience through effective technology support.
