Heidi is building the next generation of enterprise healthcare Customer Success at a high-growth, global SaaS company. You'll lead a dedicated CS team, own the end-to-end enterprise journey, and partner with Sales to craft a single commercial and implementation plan.
You will map journeys, drive retention and expansion, and design scalable CS playbooks while mentoring talent and translating frontline feedback into product insights to shape the roadmap.
Enterprise CS Leader: Drive Growth & NRR in Health Tech in Sydney employer: Heidi
Heidi is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving field of healthcare technology. Employees benefit from comprehensive growth opportunities, including professional development and exposure to cross-functional teams, all while contributing to meaningful projects that impact patient care. Located in a vibrant area, the company promotes a healthy work-life balance, making it an attractive place for those looking to make a difference in the industry.
