Engineering Lead

We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

The role leads the team that ensures Heidi is there when clinicians need it. You'll own Heidi's cloud platform and our reliability practice as one function: the infrastructure everything runs on, the SLOs we hold ourselves to, the on-call rotation that answers when they slip, and the tooling that lets every engineer at Heidi ship without filing a ticket. You'll lead a small team of cloud and reliability engineers, and you'll still be close enough to the systems to be useful at 3am.

What You’ll Do

• Lead and grow the platform team covering cloud infrastructure and reliability.
• Set direction, run hiring, coach engineers through hard technical calls and ensure the on-call load is sustainable rather than heroic.
• Own Heidi's multi-region cloud footprint end to end: compute, networking, data stores, Kubernetes, identity and the infrastructure-as-code that defines all of it.
• Set the reliability bar and hold it. Define SLIs and SLOs with the product teams that own each service, run error budgets that actually change roadmap decisions, and report honestly when we spend one.
• Run incident response and make it better every time. Own severity definitions, escalation paths, comms to health system customers during an outage, and blameless post-incident reviews where the follow-ups get finished.
• Partner with the Release Manager and engineering leads to sharpen how Heidi ships: feature flags, canary and staged rollouts, and rollback paths that get exercised before they're needed.
• Move deployment frequency and change lead time without moving change failure rate.

What You'll Need

• Significant experience running cloud infrastructure or SRE teams at scale, including time leading engineers.
• A regulated environment (healthcare, fintech, clinical technology) is a strong plus.
• Deep, current, hands-on skill with a major cloud provider, Kubernetes, Terraform or equivalent IaC, and modern observability stacks.
• A real reliability practice behind you: SLOs you defined, error budgets you enforced, incidents you commanded and post-incident reviews that changed how a system was built.
• Track record designing for high availability across regions, with the failure modes, data residency constraints and DR testing that come with it.
• A service mindset toward product engineers.

Other Things To Note

• This role is in-office in Sydney or Melbourne. We believe in the energy and focus of being in the room together.
• You'll be in the on-call rotation you design. Leaders here carry the pager.
• You'll work closely with the Head of Engineering, Security and product engineering leads, with real influence over how Heidi runs globally.

How We Show Up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose.
• Follow the evidence. Trust the patient. We pursue truth relentlessly.
• Own the outcome. Everyone here carries the company.
• Ship, measure, go again. More iterations beat better planning.
• Live in clinicians' reality. We build for exhausted humans.

Why Heidi?

You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters.