Deployed Product Manager, Health Systems in Melbourne

The role involves managing a portfolio of health system accounts and building products that work in their environments. You will be accountable for both the product and the revenue it generates, working alongside a commercial partner across Australia.

Your responsibilities include:

• Owning product and revenue outcomes for a portfolio of health system accounts.
• Going on-site with customers, observing workflows, and producing specifications for discrete capabilities that can be built and billed for.
• Making build-vs-configure trade-offs for every engagement.
• Owning sprint delivery for your accounts: prioritising work, unblocking engineers, and making daily trade-off decisions between speed and reusability.
• Building extensible products so what you ship for one account becomes a configurable module for the next.
• Partnering with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations.
• Connecting field signals back to core product: attending rituals, surfacing learnings, and advocating for shared investment when patterns repeat.
• Driving adoption within customer accounts until clinicians use it daily.
• Navigating compliance and regulatory requirements as product constraints.

If we’d worked together the last 6 weeks, you’d have:

• Spent two days on-site at a 200-physician health system, observed documentation workflows across three specialties, and produced three discrete PRDs that changed a core team's sprint priorities.
• Identified an orthopaedic group's pre-charting workflow issue due to a non-standard EMR integration; assembled a fix from existing capabilities and shipped it without waiting for a platform release.
• Written a deployment playbook from your first account that made the second engagement two weeks shorter.
• Built a relationship with a chief medical informatics officer who now advocates for Heidi internally.
• Made a commercial trade-off with your partner: deprioritised a small account's feature request to accelerate a larger deal that proved a use case worth three future deployments.

What you’ll need:

• BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related).
• 4+ years in product roles, though we care more about what you’ve shipped than years on the clock.
• A romantic streak about software and a belief that great design transforms someone's day.
• Experience building with AI tools and fluency with core LLM concepts and systems.
• Strong opinions, weakly held; you’ll shift the room when you’re right.
• Data fluency with diagnostic skills; able to read adoption dashboards and distinguish between training, product, and integration problems.

Nice to have:

• Experience in health tech.
• Experience with EHR integrations.

If you answer ‘NO’ to these questions, this may not be the job for you:

• Are you an execution powerhouse?
• Have you shipped something this week?
• Are you good at games?
• Did you have a weird teenage hobby?
• Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
• Does the prospect of making health systems a lot nicer make you feel fuzzy inside?

Heidi will take care of you. We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.