At a Glance
- Tasks: Support clients through calls and manage various admin tasks.
- Company: Join Hearing Australia, a caring and supportive workplace.
- Benefits: Attractive salary, generous superannuation, and employee perks.
- Other info: Hybrid work options and opportunities for personal growth.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 62100 - 75900 $ per year.
Job Location: Port Macquarie
Permanent, full-time position
Hybrid working arrangements
Your opportunity
As a Customer Support Officer, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us.
Here's how you'll do it:
- You'll manage outbound service calls and deal with inbound enquiries.
- You'll liaise extensively with our clients, many of whom are elderly and come from multicultural & Aboriginal and Torres Strait Islander backgrounds.
- You'll work daily with a computerised client database and electronic appointment booking system.
- You'll also be responsible for a wide variety of administration tasks including data entry and records management.
What you'll bring
We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You'll bring:
- Excellent communication skills with the ability and interest to develop great relationships with our clients and the general public.
- Passion for providing exceptional customer service in every interaction.
- Previous experience in sales, customer service or in a Call Centre – ideal but not essential.
- Experience in a variety of office administration tasks and enthusiasm to learn more of the complex aspects of our business.
- An ability to work with limited supervision & demonstrate initiative when managing day to day responsibilities.
- Confidence in using computers & learning new programs/applications.
Why Hearing Australia?
There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:
- How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something.
- Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special.
- Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.
What does that mean for you?
As a Customer Support Officer, you'll know that every day, your work is helping children and adults who need us. You’ll also enjoy a range of benefits, including:
- Attractive salary package includes a generous 15.4% superannuation.
- Paid parental leave.
- Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers).
Customer Support Officer – Port Macquarie employer: Hearing
At Hearing Australia, we pride ourselves on being an exceptional employer that values innovation and collaboration. Located in Macquarie Park, our hybrid working arrangements foster a supportive work culture where employees can thrive while making a meaningful impact on the lives of Australians. With ample opportunities for professional growth and a commitment to best practices in data engineering, you'll be part of a team dedicated to delivering high-quality data solutions that drive positive outcomes.
