At a Glance
- Tasks: Support clients with hearing care through calls and administration tasks.
- Company: Join Australia’s largest provider of government-funded hearing care.
- Benefits: Permanent part-time role, hybrid work, and supportive team culture.
- Other info: Opportunity to learn and grow in a meaningful environment.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Great communication skills and a passion for customer service.
Job Location: Melville, Modbury
Posting Start Date: 13/10/2026
Gain skills with Australia’s largest provider of government-funded hearing care.
Permanent, part-time position (5 days, 25 hours per week)
Hybrid working arrangements
Your opportunity:
As a Customer Support Officer, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:
- You’ll manage outbound service calls and deal with inbound enquiries.
- You’ll liaise extensively with our clients, many of whom are elderly and come from multicultural & Aboriginal and Torres Strait Islander backgrounds.
- You’ll work daily with a computerised client database and electronic appointment booking system.
- You’ll also be responsible for a wide variety of administration tasks including data entry and records management.
What you’ll bring:
We believe the successful candidate will thrive in a client-centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:
- Excellent communication skills with the ability and interest to develop great relationships with our clients and the general public.
- Passion for providing exceptional customer service in every interaction.
- Previous experience in sales, customer service or in a Call Centre – ideal but not essential.
- Experience in a variety of office administration tasks and enthusiasm to learn more of the complex aspects of our business.
- An ability to work with limited supervision & demonstrate initiative when managing day-to-day responsibilities.
- Confidence in using computers & learning new programs/applications.
Why Hearing Australia?
At Hearing Australia, care is what drives us because what we do matters. We combine world-leading research, best-practice clinical care and innovative technology to improve the lives of people with hearing loss. Backed by a deeply supportive team culture, you'll be part of an organisation where your work has purpose and your contribution is valued.
Customer Support Officer – Modbury & Melville employer: Hearing
At Hearing Australia, we pride ourselves on being an exceptional employer that values innovation and collaboration. Located in Macquarie Park, our hybrid working arrangements foster a supportive work culture where employees can thrive while making a meaningful impact on the lives of Australians. With ample opportunities for professional growth and a commitment to best practices in data engineering, you'll be part of a team dedicated to delivering high-quality data solutions that drive positive outcomes.
