At a Glance
- Tasks: Manage workplace complaints and investigations, ensuring fair and professional resolutions.
- Company: HealthShare NSW, dedicated to supporting health services across the community.
- Benefits: Flexible work arrangements, great leave conditions, and wellbeing programs.
- Other info: Join a diverse team committed to restorative justice and community impact.
- Why this job: Make a real difference in people's lives while contributing to a supportive workplace culture.
- Qualifications: Experience in mediation, complaint resolution, and investigative processes.
The predicted salary is between 49500 - 60500 $ per year.
Location: 1 Reserve Road, St Leonards / Sky Central, Charlestown – with flexible working arrangements available.
Applications Close: 11:59pm, Monday, 16 November 2026
HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.
About the opportunity
We are seeking an experienced Senior Workplace Complaints Officer to manage a diverse portfolio of workplace complaints, resolution processes and investigations across HealthShare NSW. In this role, you will ensure matters are addressed fairly, professionally and in accordance with relevant legislation, NSW Health policies, procedural fairness principles, and best-practice complaint management frameworks. HealthShare NSW is committed to a restorative justice approach to workplace complaints, with a strong focus on early resolution, respectful engagement, accountability, and rebuilding workplace relationships where appropriate. As such, we are particularly interested in candidates who bring experience in mediation, facilitated resolution, alternative dispute resolution, and complaint settlement in addition to formal investigative expertise.
About us
HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.
Additional benefits
- Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
- Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
- Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
- Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
- Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
- Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community.
Please note some benefits may only apply to certain employment types.
We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we encourage applicants to provide genuine responses in their own words. Applications without a cover letter addressing the essential requirements will not be considered. Your cover letter must be tailored in line with the position description for the role.
For further information on how to prepare your application, please refer to Writing your application | Find your next role in the public sector | Work for NSW.
Additional information
HealthShare NSW assesses candidates in line with the NSW Public Sector Capability Framework, which describes the capabilities and behaviours required for roles across the NSW public sector. The specific capabilities for this role are outlined in the Position Description. If successful following the application close date, you will be required to attend interview as well as reference checks.
Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa. An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.
Contact information
Please contact Connie.OBrien1@health.nsw.gov.au if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 367. For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact HSNSW-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website. Please let HSNSW-Diversity@health.nsw.gov.au know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.
Senior Workplace Complaints Officer in St Leonards employer: HealthShare NSW
HealthShare NSW is an exceptional employer that prioritises diversity and inclusion, creating a supportive environment for Aboriginal and Torres Strait Islander people. With generous benefits such as flexible working arrangements, extensive career development opportunities, and a commitment to community impact, employees can thrive both personally and professionally while making a meaningful difference in the lives of others.
