At a Glance
- Tasks: Lead customer retention and digital experience across three trusted brands.
- Company: HealthPost Group, a values-driven ecommerce group in Australia and New Zealand.
- Benefits: Competitive salary, performance incentives, flexible working, and a supportive team.
- Other info: Join a certified B Corp committed to people and planet wellbeing.
- Why this job: Shape customer strategies and make a real impact on sustainable living.
- Qualifications: Experience in customer strategy, ecommerce leadership, and data-driven decision making.
The predicted salary is between 121500 - 148500 $ per year.
Open to applicants both in New Zealand and Australia
About us
The Health Post Group is a family business that started in 1988 in Golden Bay, out of a genuine belief that living naturally well should be easier for everyone.
Today, that belief lives across three brands trusted by customers in Aotearoa New Zealand and
Australia: Health Post, our original home of natural health; Flora & Fauna, Australia's kind store for ethical, low-waste and cruelty-free living; and Nourished Life, Australia's home of natural beauty and clean living.
Three brands, one shared purpose - we're the values-driven ecommerce group that customers trust, that suppliers want to partner with, and that our team is proud to be part of.
Summary
We are seeking a highly motivated and experienced Head of Customer & Digital to lead our customer retention goals and digital experience across Health Post, Flora & Fauna and Nourished Life.
This role will own the customer intelligence, strategy and infrastructure that turns buyers into loyal customers, and plays a central part in the growth ambitions of all three brands.
You're walking into a business with strong foundations already in place, and a genuine mandate to shape what comes next.
Connecting ecommerce and the customer journey across all three brands, you will know the business intimately.
Leading a small, dedicated team, you will champion our unique values and build a culture that puts the customer at the centre of everything we do.
Responsibilities
- Own the retention engine and lead customer strategy across Health Post, Flora & Fauna and Nourished Life, using customer intelligence to shape lifecycle programs tailored to each brand's audience
- Manage the group level voice of customer tooling such as Yotpo, Zigpoll, product and site reviews
- Own loyalty program strategy and performance across the group
- Own the ecommerce trading, conversion of customer demand into profitable sales and the digital customer journey
- Develop and own the Health Post subscription program strategy alongside the management team, building subscriptions and ensuring optimisation
- Own the roadmap for customer facing digital ecosystem and organic discoverability
- Bring genuine curiosity to how AI tooling can sharpen customer intelligence and assist workflows
Qualifications
- Bachelor's degree in business, marketing, or a related field
- Proven experience in customer, CRM, lifecycle or ecommerce leadership
- Experience in owning commercial outcomes including accountability for retention, conversion and customer lifetime value.
- Experience in building or scaling a customer or ecommerce function
- Strong command of Klaviyo, cohort analytics, subscription mechanics
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to analyse data and make data-driven decisions
- Strong commercial acumen
Just some of the benefits of working with us...
- A commercially meaningful portfolio and the autonomy to influence real outcomes.
- Base salary plus a performance incentive linked to agreed commercial outcomes.
- A tight-knit, collaborative and experienced team across New Zealand and Australia.
- Flexible working by negotiation, whether you are based in New Zealand or Australia.
- A certified B Corp with a long-term commitment to the wellbeing of people and the planet.
- #J-18808-Ljbffr
Head of Customer & Digital in Melbourne employer: HealthPost NZ
The HealthPost Group is an exceptional employer, offering a unique opportunity to lead customer and digital strategies across three trusted brands in a collaborative and values-driven environment. With a focus on employee growth, flexible working arrangements, and a commitment to sustainability as a certified B Corp, you will be part of a tight-knit team dedicated to making a meaningful impact in the natural health and ethical living sectors. Join us in shaping the future of ecommerce while enjoying a commercially rewarding role that empowers you to influence real outcomes.
