Customer Support Consultant in Perth

Our Mission Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

The Gig Customer Support Consultants keep practices and patients confident in Healthengine, making sure that when something goes wrong with our products, it’s resolved completely and in a way that stops it happening again. In doing so they protect the trust and revenue our customer relationships depend on, and turn what they learn on the frontline into a stronger product. Trusted to exercise sound judgement, they own each case from diagnosis to confirmed resolution and know when to bring in specialists.

Responsibilities:

• Complex issue resolution - Own the complex, technical issues that reach Tier 2 and see them through to a complete, lasting resolution (for practices, and for patients where issues are escalated).
• Configuration & integration reliability - Keep practices reliably connected to Healthengine by resolving Practice Management System (PMS) configuration and integration issues.
• Resolve and educate - Resolve each issue in a way that also helps the customer understand what happened and how to avoid the same or a related problem.
• Case ownership & escalation - Own each case end-to-end: document it thoroughly, gather the right logs and data, and elevate cleanly to relevant teams when specialists are needed.
• Continuous improvement - Strengthen support over time by surfacing recurring issues, product and process friction, and knowledge gaps.

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. You handle change like a pro, and continuous improvement is a way of life. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation.

Experience you’ll bring:

Essential

• 1–2 years in a customer service or technical support role
• Professional, courteous verbal and written communication
• Demonstrated technical troubleshooting aptitude
• Experience owning cases end-to-end
• Able to handle sensitive and health data responsibly

Desirable

• Experience with Practice Management Systems or the healthcare / health-tech sector
• Familiarity with Zendesk/HubSpot, Aircall, and remote-support tooling
• Exposure to a regulated or health-data environment
• Relevant IT or health-tech certification

Additional Information

The perks behind the work Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. In addition to an array of growth opportunities, we also offer:

• A hybrid workplace that offers flexibility to balance work and life
• A vibrant social calendar of events, quarterly team-building activities and more
• Access to growth opportunities and learning resources
• Workplace wellness program including 24/7 EAP access
• Extra leave so you can rest, recharge and live well
• Discounts and salary packaging options through our benefit partner
• Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2025/26.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard.