Senior Systems Engineer

• Own and evolve the identity, endpoint and collaboration technology that powers our people
• Join a purpose-driven organisation supporting the health of all Australians
• Enjoy hybrid working from our Haymarket office, a short walk from Central station

• Own and evolve the identity, endpoint and collaboration technology that powers our people
• Join a purpose-driven organisation supporting the health of all Australians
• Enjoy hybrid working from our Haymarket office, a short walk from Central station

About us

At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services.

About the opportunity

Every day, Australians turn to us for trusted health advice and care. Behind those services is a dependable, secure technology environment, and that's where you come in.

As our Senior Systems Engineer, you will be the technical authority for our corporate IT platform, spanning identity, Windows and macOS endpoints, Microsoft 365 collaboration including SharePoint, and supporting infrastructure. You will lead initiatives from design through to delivery, guide our managed service vendors, and act as the senior point of escalation for corporate services requests.

You will work with a high degree of autonomy in a collaborative team, helping keep our people productive and our environment secure and compliant. The role includes participation in an on-call roster.

Key Responsibilities

In this role, you will:

• Design, engineer and administer our identity and endpoint environment, including Entra ID, Intune, Windows 11 and macOS devices managed through Jamf
• Own the administration and governance of Exchange Online, Microsoft Teams and SharePoint Online, resolving complex escalations and documenting root cause
• Implement and remediate ISM and Essential Eight controls, working closely with the IT Security team to strengthen our security and compliance posture
• Assess proposed hardware and business applications for suitability, security and data implications, and advise on the best path before rollout
• Lead technical projects and Level 3 support, provide oversight of managed service vendors, and automate repeatable work using PowerShell and Power Automate

About You

• A trusted technical authority who takes ownership and works problems through to resolution, whatever the platform
• Confident working independently and leading initiatives from design through to delivery
• A clear communicator who can translate technical concepts for non-technical colleagues and collaborate at all levels
• Naturally curious, always looking for smarter, more secure and more automated ways to work
• Committed to quality, security and delivering outcomes within agreed timeframes

What you'll bring to the role

• Experience with Microsoft Defender, Purview, Copilot, Jira Service Management, vendor oversight, and Microsoft certifications (such as SC-300 or MD-102)
• 5+ years demonstrated experience utilising Entra ID for identity management, group management, PIM / PAM, Access Packages, Identity Governance, Conditional Access, App Registration, SAML, OAuth
• Strong experience managing hybrid identity environments (Active Directory, Microsoft Entra Connect)
• Desirable in-depth macOS enterprise management experience (Jamf certification or equivalent)
• 5+ years experience managing Microsoft Intune (device enrolment, policy development, application packaging, monitoring and troubleshooting)
• 5+ years experience in managing Exchange Online (mailbox and resource management, mail flow and transport rules)

Why join Healthdirect

Your work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care. You will help shape quality, safety and experience outcomes in a committed, consumer-centred organisation.

We are committed to creating a culture where you can bring your whole self to work.

Our benefits include:

• Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
• 14 weeks company Paid Parental Leave for both parents;
• Multi-dimensional wellbeing program that is run by our people for our people;
• Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au.

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

#J-18808-Ljbffr