Customer Service Representative – Medical Devices
Benefits
- Contract from current day to 30 June 2027
- Located in Macquarie Park 2113
- Global medical device organisation
- Supportive and collaborative team environment
About the company
Our client is part of a global leader in the medical device industry, offering an innovative, collaborative and customer-focused working environment.
About the opportunity
An opportunity is available for an experienced Customer Service Representative to join an established team in Macquarie Park. This front-office role will manage customer enquiries, order processing and work closely with internal teams to ensure products and services are delivered efficiently.
Duties
- Manage inbound customer enquiries, orders and complaints
- Process urgent, capital and clinical orders
- Coordinate product returns, credits and shipments
- Manage customer accounts and pricing discrepancies
- Liaise with internal teams, customers and 3PL providers
- Support consignment reconciliation and month-end activities
- Manage the customer service inbox and reporting
Skills and Experience
- Previous customer service experience within a sales environment
- Strong phone-based customer service and communication skills
- Intermediate Excel and Microsoft Office skills
- ERP and CRM system experience; SAP highly regarded
- Strong attention to detail and ability to prioritise workload
Culture
Join a collaborative and customer-focused team within a global healthcare organisation passionate about delivering quality products and services that support better patient outcomes.
Customer Service Representative in Sydney employer: Healthcare Professionals Group
Join a leading Australian business in the therapeutic goods sector, where you will play a pivotal role as a Regulatory and Quality Manager. This position offers a collaborative work culture that values innovation and continuous improvement, providing ample opportunities for professional growth and development. With a focus on shaping compliance frameworks and engaging with both local and international suppliers, you'll find a rewarding environment that encourages meaningful contributions to the healthcare landscape.
Contact Details:
Healthcare Professionals Group Recruitment Team
