At a Glance
- Tasks: Manage inbound leads, book consultations, and provide exceptional customer service.
- Company: Join a passionate team at a leading NDIS consulting firm in Melbourne CBD.
- Benefits: Above minimum wage, bonuses, team incentives, and fun nights out!
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in healthcare while growing your career.
- Qualifications: Strong communication skills and a willingness to learn; experience preferred but not required.
The predicted salary is between 49500 - 60500 $ per year.
NO COLD CALLING - INBOUND LEADS
IN OFFICE ONLY MELBOURNE CBD, NO REMOTE OR INTERNATIONAL WORKERS
ENGLISH SPEAKING APPLICANTS ONLY
About our Company:
Become a part of something bigger! Making a difference in the lives of everyday Australians. Join the 2025 NDIS Business Consulting and Compliance Firm. Founded in 2023. We are a team of motivated, hardworking, passionate individuals that decided to bring our industry knowledge to ensure a positive change in Australia's Healthcare like (NDIS, Aged Care & DVA with many more to come.
We are passionate about assisting everyday Healthcare workers to ditch the 9am - 5pm and become essential business owners / Providers and running a successful and compliant business.
We are now searching for our next superstar appointment setter or booking agent! We believe in a work hard, play hard. We pay well above minimum wage!!! + bonuses and team incentives and nights out!!
Healthcare Consulting empowers Healthcare, Allied health and many other professionals to establish, understand and grow their own government-funded NDIS, DVA and Aged Care (SAH) businesses. Unlike "traditional" consulting firms, we provide hands‐on support, guiding clients through NDIS and other registrations, business development, participant acquisition, operational training, and ongoing mentorship.
Our expertise in compliance and tailored solutions have helped numerous clients successfully launch and expand their businesses with a 100% audit success guarantee and success rate to date, our mission is to deliver an unparalleled, stress‐free, and empowering experience for our clients.
Role Description - (Client / Booking Agent - NO COLD CALLING! INBOUND LEADS)
Please only English speaking applicants.
We are seeking a Lead Booking Agent to contact inbound leads that have expressed their interest to have a free business consultation. The opportunity is for full-time hours starting on a casual basis until completion of the probationary period; once probation has finished, will be given an opportunity to swap to full-time employee with opportunity for overtime, training included, on‐site role based in Elizabeth Street Melbourne, VIC.
The Lead or Appointment Booking Agent will oversee booking operations, manage consultants' schedules, handle customer inquiries, and coordinate with clients and service providers to ensure seamless bookings and communication.
The role involves maintaining booking systems, providing exceptional customer service, driving sales initiatives, and ensuring clients meet pre‐requirements to book a free consultation. The selected candidate will also implement strategies to optimise department scheduling and overall meetings booked.
Qualifications or Skills Required:
- Strong Communication and Customer Service skills to effectively interact with clients and providers.
- Proficiency in using modern Booking Systems preferably experience with Pipedrive, Gmail, Teams but not required.
- Attention to detail to maintain consultants' booking and schedules.
- Demonstrate willingness to learn, grow and potential scale within the organisation.
- Excellent time management and organisational skills to ensure efficient booking and operations.
- Prior experience in cold calling, sales or a similar role is preferred but not required.
- A proactive, customer‐focused approach coupled with the ability to meet performance targets.
Please forward a current resume to: enquiries@healthcareconsultingaus.com.au
www.healthcareconsultingaus.com.au
Lead/Appointment Booking Agent - NO COLD CALLING! HOT Inbound Leads - in Melbourne employer: Healthcare Consulting Australia
Join a dynamic team at Healthcare Consulting, where we prioritise making a meaningful impact in the lives of Australians through our innovative consulting services. Located in the heart of Melbourne CBD, we offer a vibrant work culture that values hard work and play, with competitive pay, bonuses, and team outings. As a Lead Booking Agent, you'll have the opportunity for professional growth and development while working with inbound leads, ensuring a rewarding career path in the healthcare sector.
Contact Details:
Healthcare Consulting Australia Recruitment Team
