At a Glance
- Tasks: Help consumers feel heard and improve healthcare services through feedback.
- Company: Join CALHN, the largest health network in South Australia.
- Benefits: Salary packaging, flexible work options, and wellness support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on community health and wellbeing.
- Qualifications: Relevant qualification or experience in customer service and complaint management.
The predicted salary is between 92122 - 102456 $ per year.
Location: Adelaide CBD
Categories: Administration, Business and Management, Allied and Scientific Health, Public Health, Customer service, Call centre
Central Adelaide Local Health Network (CALHN) - Consumer Experience Partner
Royal Adelaide Hospital, Adelaide SA 5000
Salary: ASO5 - $92,122 to $102,456 p.a. + superannuation and salary packaging
Permanent full time, 37.5 hours per week
About CALHN
At Central Adelaide Local Health Network (CALHN), we're shaping the future of health through excellence in clinical care, research and innovation. As the largest health network in South Australia, CALHN plays a leading role in improving the health and wellbeing of our community by delivering safe, connected and high-quality healthcare. With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it's expected, but because our values guide us to be our best. At CALHN, every voice matters. We prioritise the safety of our staff and patients, and staying connected across teams to deliver a seamless patient journey through our Safe and Connected Operating Model.
About the Role
Help consumers feel heard and turn their feedback into better care. Join CALHN's Consumer Experience Team to support complaint resolution, guide staff through sensitive matters and identify opportunities to improve services.
- Support timely, sensitive complaint review and resolution
- Guide staff on risk, escalation and complaint processes
- Maintain accurate complaint records and track trends
- Build reports to inform service improvements
- Provide training and support to staff across CALHN
About You
To be successful in this role you will:
- Hold a relevant tertiary qualification or equivalent experience
- Bring strong customer service and stakeholder skills
- Write clear reports, briefings and correspondence
- Apply complaint, risk and quality management knowledge
- Use sound analysis, judgement and data reporting skills
Why You'll Love It Here - CALHN benefits that matter
- Make your money go further - salary packaging up to $9,010 for living expenses + $2,650 for meals and entertainment + pre-tax super and novated lease options
- Grow your career - build your skills and explore opportunities across CALHN
- Balance work and life - access flexible work options where available
- Support your wellbeing - enjoy leave loading, fitness discounts and flu vaccinations
- Feel supported - confidential Employee Assistance Program for you and your family
Diversity and Inclusion
We're committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.
Application Information
Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.
Curious about this role? Connect with Stephanie Haussen, Acting Manager Consumer Experience Team P: (08) 7074 1373 E: stephanie.haussen@sa.gov.au
Applications close: 11:55 pm, Wednesday 4 November 2026
Job Ref: 953738
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