At a Glance
- Tasks: Own product support, resolve complex issues, and mentor junior team members.
- Company: Health Metrics Pty Ltd, a growing care tech business in Melbourne.
- Benefits: Competitive salary, career growth, and the chance to make an impact.
- Other info: Join a multi-country team and enhance your technical expertise.
- Why this job: Lead engagements and solve real-world problems in a dynamic environment.
- Qualifications: Experience with Zendesk, SQL, and strong problem-solving skills.
The predicted salary is between 58500 - 71500 $ per year.
Health Metrics Pty Ltd in Melbourne is seeking a Senior Service Desk Consultant to own RAC/HDC product support, resolve complex issues, and mentor junior team members.
You will manage Zendesk tickets, analyze server logs with SQL, and collaborate with product and implementation teams to deliver solutions.
The role involves leading engagements with stakeholders and writing technical documentation, offering a challenging and impactful position in a growing, multi-country care tech business.
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Senior Service Desk Specialist: RAC & HDC Expert in Melbourne employer: Health Metrics Pty Ltd
Evaran is an exceptional employer that prioritises employee growth and development within a collaborative and supportive work culture. As a Customer Success Associate, you will enjoy the benefits of working in a dynamic technology environment that values innovation and client satisfaction, while also having access to ongoing training and career advancement opportunities. Located in Australia, Evaran offers a unique chance to be part of a purpose-driven company that is making a significant impact in the healthcare sector.
