At a Glance
- Tasks: Be the go-to expert for aged care software and solve complex customer issues.
- Company: Join HealthMetrics, a tech leader transforming the care sector.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Work in a collaborative environment with a focus on innovation.
- Why this job: Make a real difference in the care industry while developing your skills.
- Qualifications: Experience in service desk roles and strong SQL skills required.
The predicted salary is between 49500 - 60500 $ per year.
HealthMetrics Pty Ltd is part of Evaran, a technology company purpose built to support the future of care through connected software, data and insight. We are looking for a Senior Service Desk Consultant to join our Service Desk team.
What you'll be doing:
- Act as the subject matter expert for our residential aged care (RAC) and home and disability care (HDC) products
- Manage and update Service Desk tickets in Zendesk
- Investigate and resolve complex issues using SQL and server log analysis, including data corrections and bulk data changes
- Raise detailed escalations to product and technical teams when issues need their input
- Lead engagement with internal and external stakeholders on complex issues and requests
- Act as the escalation point and mentor for our Service Desk Consultants
- Support the Service Desk Team Leader and the product and implementation teams as needed
- Write and maintain technical documentation and knowledge base articles
What you'll bring:
- Proven experience in a senior service desk or application support role
- Strong SQL skills and experience analysing server logs to diagnose faults
- Sound judgement on priorities and when to elevate
- Clear written and verbal communication, with the confidence to lead conversations with customers and stakeholders
- Experience mentoring or supporting service desk consultants
- Experience writing technical documentation
- Experience with care management software is highly regarded
Additional Information:
- The base salary range for this role is $75,000 to $85,000
- Our office is located at 55 Collins St, Melbourne 3000
- Applications will be accepted from October 28th to November 25th, 2026
Health Metrics is an equal opportunity employer. We welcome applications from people of all backgrounds, ages, abilities and identities, and are committed to providing a fair and accessible recruitment process.
Senior Service Desk Consultant in Melbourne employer: Health Metrics Pty Ltd
Evaran is an exceptional employer that prioritises employee growth and development within a collaborative and supportive work culture. As a Customer Success Associate, you will enjoy the benefits of working in a dynamic technology environment that values innovation and client satisfaction, while also having access to ongoing training and career advancement opportunities. Located in Australia, Evaran offers a unique chance to be part of a purpose-driven company that is making a significant impact in the healthcare sector.
