At a Glance
- Tasks: Lead a dynamic customer service team and manage daily operations in the medical device sector.
- Company: Join a global medical device organisation known for innovation and quality.
- Benefits: $85,000 salary, superannuation, bonus scheme, hybrid work, and free onsite parking.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Step into leadership and make a real impact in healthcare while advancing your career.
- Qualifications: Experience in customer service within the medical device industry and strong leadership skills.
The predicted salary is between 85000 - 85000 $ per year.
Health and Aged Care Professionals – Lane Cove NSW
$85,000 - $85,000 a year
Full time Hybrid
Hybrid working arrangements once fully trained.
Step into a leadership role with genuine career progression.
Free onsite parking and close to public transport.
Join a growing global medical device organisation.
About the company
Join a growing global medical device organisation delivering innovative surgical solutions to healthcare professionals across Australia. With a strong reputation for quality, patient outcomes and customer service, this business offers a collaborative environment where employees are supported to develop and progress their careers.
About the opportunity
Are you an experienced medical device Customer Service professional ready to take the next step into leadership? An exciting opportunity has become available for a Customer Service Team Leader to join an established team in Lane Cove West. Working closely with the Customer Service Manager, you will play a key role in keeping daily operations running smoothly while supporting, mentoring and developing team members. This is a hands-on position where you will continue managing customer orders, consignment stock and surgical loan kits, while taking greater ownership of team coordination, training and escalations. Ideal for someone with medical device experience who enjoys being hands-on, leading by example and wants to grow into a future management position.
Duties
- Support the Customer Service Manager with daily team operations.
- Coordinate workloads, priorities and order processing.
- Coach, mentor and train Customer Service team members.
- Manage hospital orders, consignment stock and surgical loan kits.
- Liaise with hospitals, sales, warehouse and logistics teams.
- Resolve escalated customer enquiries and operational challenges.
- Identify opportunities to improve processes and team performance.
Skills and Experience
- Previous Customer Service or Order Management experience within the medical device industry.
- Experience managing consignment stock and surgical loan kits highly regarded.
- Previous team mentoring, coaching or leadership experience.
- Strong ERP experience, ideally SAP and Salesforce.
- Excellent communication and stakeholder management skills.
- Ability to prioritise workloads in a fast-paced environment.
- A proactive, solutions-focused approach with a passion for customer service.
Culture
Join a supportive, collaborative team where your experience and ideas will be valued. With approachable leadership, a strong team culture and opportunities for professional development, this is an excellent environment to build your leadership career while making a meaningful contribution to healthcare.
Customer Service Team Leader 2IC in Lane Cove employer: Health and Aged Care Professionals
Join a leading Australian business in the therapeutic goods sector, where you will play a pivotal role as a Regulatory and Quality Manager in Melbourne. With a strong focus on employee development, a collaborative work culture, and the opportunity to shape compliance processes, this position offers a rewarding environment for those looking to make a significant impact. Enjoy competitive remuneration, a supportive team atmosphere, and the chance to work closely with senior leadership and international suppliers, all while contributing to the health and safety of the community.
Contact Details:
Health and Aged Care Professionals Recruitment Team
