Scanned Medical Record Subject Matter Expert
Are you an experienced Health Information Management professional with a passion for technology, systems optimisation and improving healthcare workflows?
We have an exciting opportunity for a Scanned Medical Record Subject Matter Expert (SME) / Systems Administrator to play a key role in the implementation and ongoing optimisation of scanned medical records across multiple private hospitals throughout Australia.
This is a fantastic opportunity to combine your Health Information Management expertise with technical and project implementation skills, helping shape the future of digital medical records and supporting more efficient hospital operations.
About the Role
Reporting to the SMR TMO Initiative Owner, you will be a key subject matter expert, providing specialist guidance and technical support throughout the implementation, adoption and ongoing management of scanned medical record systems.
Working closely with hospital teams, project managers, IT specialists and key stakeholders, you will help ensure successful system implementation, seamless integration and effective adoption across facilities.
Your responsibilities will include:
- Leading facility readiness assessments and coordinating pre-implementation activities.
- Supporting the implementation, configuration, testing and optimisation of scanned medical record systems.
- Identifying and resolving technical and operational issues, working closely with IT and vendor support teams.
- Collaborating with project teams to manage implementation milestones, risks and deliverables.
- Developing workflows, user guides, documentation and standard operating procedures.
- Engaging with clinical and administrative stakeholders to support system adoption and change.
- Providing demonstrations, training support and hands-on assistance during go-live.
- Delivering ongoing system support and identifying opportunities for continuous improvement.
About You
You are a proactive and solutions-focused professional who enjoys working at the intersection of Health Information Management, technology and project delivery.
To be successful in this role, you will bring:
- A tertiary qualification in Health Information Management, IT, Project Management or a related discipline.
- At least five years' experience in Health Information Management, ideally with exposure to scanned or electronic medical record systems.
- Strong technical knowledge of health information systems and digital workflows.
- Experience in system implementation, integration and project delivery within healthcare.
- An understanding of clinical coding, medical records and hospital workflows.
- Excellent stakeholder engagement, communication and problem-solving skills.
- The ability to manage competing priorities and deliver outcomes within deadlines.
Experience within private hospital settings and a project management certification (such as PRINCE2 or PMP) will be highly regarded.
Flexibility to travel between facilities and provide additional support during key implementation and go-live periods will also be required.
Why Join Us?
- Be part of a significant digital transformation initiative across multiple hospitals.
- Make a meaningful impact on healthcare operations and clinical information management.
- Work collaboratively with a diverse network of healthcare and technology professionals.
- Apply your expertise to drive innovation, efficiency and continuous improvement.
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Scanned Medical Record Subject Matter Expert in Melbourne employer: Head Office - Melbourne
Ramsay Health Care is an exceptional employer that prioritises employee well-being and professional growth, offering a collaborative work culture where innovation thrives. Located in a dynamic healthcare environment, employees benefit from comprehensive training programs and the opportunity to lead transformative projects that directly impact the organisation's success. With a commitment to work-life balance and a supportive team atmosphere, Ramsay Health Care stands out as a rewarding place to build a meaningful career.
