HCL Technologies is seeking an experienced Service Desk Shift Lead to oversee end-to-end Service Desk operations in a large-scale retail technology environment. You will lead onshore, offshore, and nearshore teams to ensure service stability and strong customer outcomes.
You will manage real-time delivery, workforce planning, escalations, governance, and continuous improvement across retail stores, distribution centres, and corporate users, driving performance and operational excellence.
Service Desk Shift Lead — Global Retail Tech Ops employer: HCLTech
HCLTech Australia is an exceptional employer that fosters a dynamic and inclusive work culture, where NOC Engineers can thrive in a collaborative environment. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring you stay at the forefront of SD-WAN, Cisco, and Juniper technologies. Located in Australia, our 24x7 Network Operations Centre provides a unique chance to work with cutting-edge technology while enjoying a supportive team atmosphere and flexible shift rotations.
