HCLTech Australia is seeking a customer-focused Service Desk Analyst (Voice Support) to join our IT support team in Melbourne. You will be the first point of contact, delivering clear guidance over the phone and resolving technical issues to keep users productive.
With 1–3 years in a service desk role, you will diagnose problems, document solutions, and collaborate with global teams. We value strong communication, a customer-first mindset, and the ability to adapt in a fast-paced environment.
Remote-First Service Desk Analyst (Voice Support) in Melbourne employer: HCLTech
HCLTech Australia is an exceptional employer that fosters a dynamic and inclusive work culture, where NOC Engineers can thrive in a collaborative environment. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring you stay at the forefront of SD-WAN, Cisco, and Juniper technologies. Located in Australia, our 24x7 Network Operations Centre provides a unique chance to work with cutting-edge technology while enjoying a supportive team atmosphere and flexible shift rotations.
