HCLTech Australia in Melbourne seeks an experienced Service Desk Shift Lead to oversee end-to-end service desk operations across onshore, offshore, and nearshore teams. You will manage real-time service delivery, escalations, and governance for retail stores, distribution centres, and corporate users.
The role requires 3–5 years in a Service Desk leadership position, strong ITIL/ITSM knowledge, experience with ServiceNow, and proven stakeholder management and leadership abilities.
Service Desk Lead: Retail Tech & 24/7 Operations in Melbourne employer: HCLTech - Australia and New Zealand
At HCLTech Australia, we pride ourselves on fostering a vibrant work culture that champions diversity and innovation, making it an exceptional place for Senior DevOps/Site Reliability Engineers to thrive. Our commitment to employee growth is evident through continuous learning opportunities, mentorship programs, and a collaborative environment that encourages creativity and excellence. With a focus on cutting-edge technology and a supportive team, you'll find meaningful work that not only enhances your skills but also contributes to our transformative journey in the tech industry.
Contact Details:
HCLTech - Australia and New Zealand Recruitment Team
