HCLTech Australia invites applications for a Service Desk Voice Analyst role in Melbourne. You will be the first point of contact for store teams, handling incident triage, L1.5 troubleshooting, and providing quality voice support to keep trading operations running smoothly.
Ideal candidates have 2–3 years' IT support experience, strong Windows and Microsoft 365 skills, and familiarity with ITSM tools. This is a customer-focused, retail-oriented IT role within a global technology leader.
Retail IT Support Desk Analyst in Melbourne employer: HCLTech - Australia and New Zealand
At HCLTech Australia, we pride ourselves on fostering a vibrant work culture that champions diversity and innovation, making it an exceptional place for Senior DevOps/Site Reliability Engineers to thrive. Our commitment to employee growth is evident through continuous learning opportunities, mentorship programs, and a collaborative environment that encourages creativity and excellence. With a focus on cutting-edge technology and a supportive team, you'll find meaningful work that not only enhances your skills but also contributes to our transformative journey in the tech industry.
Contact Details:
HCLTech - Australia and New Zealand Recruitment Team
