At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot IT issues for users.
- Company: Join a leading IT support centre with a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Make a difference by solving tech problems and helping others daily.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 41850 - 51150 $ per year.
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Key Responsibilities
- The candidate will need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
- Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
- Providing fault analysis to customer’s various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite.
Skill Requirements
- Expert in resolving IT related issues of customer end users regarding IT assets like laptop, desktop, printer, etc.
Other Requirements
- Knowledge in ITSM
- Basic networking skills
Senior Administrator employer: Hcltech-2
Hcltech-2 offers a dynamic work environment that emphasizes professional growth and development. Employees benefit from opportunities to engage in innovative projects, particularly in IT support and operations. The company fosters a culture of collaboration and continuous improvement, making it an attractive employer for those looking to advance their careers in technology.
We think you need these skills to ace Senior Administrator
Desktop Support
Troubleshooting
Documentation
Customer Service
Fault Diagnosis
ITSM
Networking Skills
