Senior Administrator in Adelaide

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We are seeking a highly motivated and customer-focused Senior Administrator - Support & Operations to provide Level 1 and Level 2 IT support within a dynamic enterprise environment. The ideal candidate will possess strong technical troubleshooting skills, experience with Microsoft technologies, and a passion for delivering exceptional end-user support.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, network, and end-user computing issues.
• Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, maintain, and support Windows operating systems and business applications.
• Administer and support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Microsoft Intune.
• Manage user accounts, access permissions, group policies, and security settings through Active Directory and Azure Active Directory (Entra ID).
• Perform hardware deployments, upgrades, replacements, imaging, and asset lifecycle management activities.
• Coordinate with vendors, remote support teams, and client stakeholders to ensure timely issue resolution.
• Support meeting room technologies, audio-visual equipment, video conferencing platforms, and collaboration tools.
• Maintain accurate records of incidents, service requests, asset inventory, and knowledge articles within ITSM platforms.
• Follow ITIL-based processes for Incident Management, Service Requests, Problem Management, and Change Management.
• Conduct proactive health checks on IT infrastructure and endpoint devices to ensure operational stability.
• Ensure compliance with client standards, security policies, and operational procedures.
• Deliver outstanding customer service and maintain effective communication with users across all levels of the organization.

Required Skills & Experience

• 5+ years of experience in Desktop Support, End User Computing (EUC), or IT Operations.
• Strong knowledge of Windows 10/11 Administration, Microsoft 365 Suite, Active Directory, and Group Policy Management.
• Experience supporting laptops, desktops, printers, mobile devices, and collaboration tools.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Experience with ITSM tools such as ServiceNow, Remedy, Jira Service Management, or equivalent.
• Familiarity with IT asset management and hardware lifecycle processes.
• Understanding of ITIL framework and service management best practices.
• Excellent problem-solving, analytical, and troubleshooting capabilities.
• Strong verbal and written communication skills with a customer-first approach.

Preferred Qualifications

• ITIL Foundation Certification.
• Microsoft Certifications (M365, Azure, Intune, Endpoint Administrator).
• Experience working in enterprise or managed services environments.
• Experience supporting meeting rooms and video conferencing technologies such as Microsoft Teams Rooms and Zoom Rooms.

What We Offer

• Opportunity to work in a large enterprise environment.
• Exposure to modern Microsoft cloud technologies.
• Collaborative and supportive team culture.
• Professional development and certification opportunities.
• Competitive salary and benefits package.

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We offer comprehensive benefits for all employees. We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.