At a Glance
- Tasks: Help members make informed healthcare choices and build genuine relationships.
- Company: Join HCF, Australia's largest Not-For-Profit Health Fund with a supportive culture.
- Benefits: Enjoy flexible leave, training, and discounts on health insurance and fitness.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on people's lives while growing your sales and customer service skills.
- Qualifications: Experience in customer service/sales and a passion for helping others.
The predicted salary is between 47250 - 57750 $ per year.
As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund, helping our members make informed healthcare choices that genuinely make a difference. Through meaningful conversations and a needs-based approach to selling, you'll build genuine relationships, understand what matters most to our members and recommend tailored health insurance solutions that suit their needs. You'll be part of a supportive, collaborative team where you can grow your sales and customer service skills, achieve your goals and make a real impact on members' lives.
Location & Hours
This full-time position is based in our HCF Pagewood branch. You will also be required to work 1 - 2 Saturdays per month from 9am - 12pm, with additional pay provided for these shifts.
Flexibility
We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance.
Training
We'll set you up for success from day one! You'll receive one week of training at our Sydney CBD Head Office commencing 30th November. You'll also receive ongoing coaching and support to help you build confidence, develop your skills and thrive in your new role.
Key Responsibilities
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.
- Ensure resolutions to our members' problems that go beyond expectations.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.
About you
You're a natural people person who loves building relationships and making a positive difference. You have experience in customer service/sales, with a passion for understanding customer needs and recommending the right solutions. You're motivated by achieving goals and enjoy working towards individual and team sales targets. You're confident learning new systems and can quickly pick up new processes. You thrive in a supportive, collaborative team and adapt well to change.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
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