At a Glance
- Tasks: Engage with members to provide tailored healthcare solutions and exceptional customer service.
- Company: Join HCF, Australia's largest Not-For-Profit Health Fund, making a real difference.
- Benefits: Enjoy flexible leave, competitive pay, and wellness programs for a balanced lifestyle.
- Other info: Ongoing training and support in a collaborative, inclusive environment.
- Why this job: Be the face of healthcare, guiding members through their health journeys.
- Qualifications: Sales and customer service experience with a passion for helping others.
The predicted salary is between 47250 - 57750 $ per year.
Use your sales and customer service expertise to make a real difference through meaningful member conversations.
As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.
Location & Hours: This full-time position is based in our HCF Hornsby Branch. You will also be required to work 1 - 2 Saturdays per month from 9am - 12pm, with additional pay provided for these shifts.
Flexibility: We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance.
Training: Please note there will be one week of training in our Head Office in Sydney CBD on 30th November. This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence.
Key Responsibilities:
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.
- Ensure resolutions to our members’ problems that go beyond expectations.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.
About you:
- Possess a keen drive to make a difference in members' lives, with experience in needs-based selling.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment.
- Adaptable to evolving work practices and needs.
About HCF: At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
Our offerings include:
- Flexible working arrangements.
- 50% subsidy on HCF hospital and/or extras cover.
- Family-friendly certified employer.
- 18 weeks of parental leave for all new parents.
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more.
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity: We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.
Continuous learning and growth: We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Branch Member Consultant in Hornsby employer: HCF
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