HCF group is hiring a Workforce Planner to optimise contact centre resources, manage real-time performance, and deliver actionable insights. Based in Parramatta with hybrid working, you will partner with leaders to ensure the right people are in the right place at the right time across multiple channels.
Your role will involve monitoring service levels, building rosters, forecasting variances, and providing reporting that informs operations decisions.
Real-Time Workforce Planner – Contact Centre Optimisation in Parramatta employer: HCF group
HCF is an exceptional employer located in the heart of Sydney CBD, dedicated to making healthcare affordable and member-focused. With a strong emphasis on work-life balance, flexible arrangements, and comprehensive wellness programs, HCF fosters a collaborative and inclusive culture that values diversity and continuous learning. Employees are empowered to grow professionally while contributing to a meaningful mission that impacts millions of Australians.
