At a Glance
- Tasks: Help members make informed healthcare choices and provide exceptional customer service.
- Company: Join HCF, Australia's largest Not-For-Profit Health Fund with a purpose-driven culture.
- Benefits: Enjoy flexible leave, competitive salary, wellness programs, and discounts on insurance products.
- Other info: Ongoing training and development opportunities to help you thrive in your role.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in customer service and needs-based selling, with strong communication skills.
The predicted salary is between 66000 - 66000 $ per year.
About the Role
As a Branch Member Consultant at HCF, you’ll be the face of Australia’s largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.
Location & Hours
This full-time position is based in our HCF Tweed Heads Branch.
Flexibility
We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance.
Training
Please note there will be one week of training in our Head Office in Sydney CBD (commencing 19th October or 30th November) with travel and accommodation arranged in advance. This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence.
Salary
Salaries start at $66K plus super plus incentive!
Key Responsibilities
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.
- Ensure resolutions to our members’ problems that go beyond expectations.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.
About you
- Possess a keen drive to make a difference in members’ lives, with experience in needs-based selling.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment.
- Adaptable to evolving work practices and needs.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
Culture & Benefits
- Purpose-driven passion: We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance: We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.
- Collaboration and inclusivity: We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.
- Continuous learning and growth: HCF provides opportunities for personal and professional development.
Branch Member Consultant in Tweed Heads employer: HCF Corporation
HCF is an exceptional employer that prioritises the wellbeing and growth of its employees while fostering a collaborative and inclusive work culture. As Australia's largest not-for-profit health fund, we offer flexible working arrangements, generous parental leave, and a commitment to continuous learning, ensuring that our team members can thrive both personally and professionally. Join us in making a meaningful impact on healthcare while enjoying a supportive environment that values diversity and innovation.
