HCF is seeking a Provider Services Officer for our Parramatta contact centre. This permanent, part-time role supports doctors, hospital teams and members with phone-based service, accuracy and confidentiality.
You will handle high-volume inbound calls (roughly 50-70 daily), resolve complex inquiries within SLAs, and collaborate with internal and external stakeholders while meeting KPIs. Hybrid work is available, with a minimum of two days in the office.
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Provider Services Specialist - Hybrid, Parramatta in Sydney employer: HCF Corporation
HCF is an exceptional employer that prioritises the wellbeing and growth of its employees while fostering a collaborative and inclusive work culture. As Australia's largest not-for-profit health fund, we offer flexible working arrangements, generous parental leave, and a commitment to continuous learning, ensuring that our team members can thrive both personally and professionally. Join us in making a meaningful impact on healthcare while enjoying a supportive environment that values diversity and innovation.
