At a Glance
- Tasks: Help members make informed health cover decisions through face-to-face and phone consultations.
- Company: Join HCF, Australia's largest Not-For-Profit Health Fund with a purpose-driven culture.
- Benefits: Flexible hours, competitive salary, wellness programs, and discounts on insurance products.
- Other info: Enjoy a supportive team environment with ongoing training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your sales and customer service skills.
- Qualifications: Experience in needs-based selling and strong customer service skills required.
The predicted salary is between 66000 - 66000 $ per year.
Bring your sales expertise to a role with purpose - helping members make informed health cover decisions.
As a Branch Member Consultant at HCF, you’ll be the face of Australia’s largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.
Location & Hours
This part-time position is based in our HCF Penrith branch. This position is 20 hours per week total, and our ideal spread of hours is Monday - Friday from 10am - 2pm, however we can be flexible depending on the successful candidate! You will also be required to work 1 - 2 Saturdays per month from 9am - 12pm, with additional pay provided for these shifts.
Flexibility
We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance.
Training
Please note there will be one week of full time training in our Head Office in Sydney CBD (commencing 19th October). This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence. You will also be required to work full time for approximately 4 weeks during the initial training period.
Salary
Salaries start at $66K (pro rata) plus super plus incentive!
Key Responsibilities
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.
- Ensure resolutions to our members’ problems that go beyond expectations.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.
About you
- Possess a keen drive to make a difference in members’ lives, with experience in needs-based selling.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment.
- Adaptable to evolving work practices and needs.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
Culture & Benefits
- Purpose-driven passion: We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance: We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.
- Flexible working arrangements.
- 50% subsidy on HCF hospital and/or extras cover.
- Family-friendly certified employer.
- 18 weeks of parental leave for all new parents.
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more.
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth: We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Branch Member Consultant in Sydney employer: HCF Corporation
HCF is an exceptional employer that prioritises the wellbeing and growth of its employees while fostering a collaborative and inclusive work culture. As Australia's largest not-for-profit health fund, we offer flexible working arrangements, generous parental leave, and a commitment to continuous learning, ensuring that our team members can thrive both personally and professionally. Join us in making a meaningful impact on healthcare while enjoying a supportive environment that values diversity and innovation.
