At a Glance
- Tasks: Engage with members to provide tailored health solutions and exceptional customer service.
- Company: Join HCF, Australia's largest Not-For-Profit Health Fund, making a real difference.
- Benefits: Enjoy flexible hours, competitive salary, wellness programs, and professional development opportunities.
- Other info: Dynamic team culture focused on inclusivity and continuous learning.
- Why this job: Be the face of healthcare, helping members navigate their health choices with care.
- Qualifications: Sales and customer service experience, with a passion for making a positive impact.
The predicted salary is between 66000 - 66000 $ per year.
Use your sales and customer service expertise to make a real difference through meaningful member conversations.
As a Branch Member Consultant at HCF, you’ll be the face of Australia’s largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.
Location & Hours
This part-time position is based in our HCF Albury Branch. This position is 22.5 hours per week in total, and our ideal spread of hours is Monday to Friday from 10am - 2:30pm, however we can be flexible depending on the successful candidate!
Flexibility
We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance.
Training
Please note there will be one week of training in our Head Office in Sydney CBD (commencing 19th October or 30th November), with travel and accommodation arranged in advance. This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence. You will also be required to work full time for approximately 4 weeks during the initial training period.
Salary
Salaries start at $66K plus super plus incentive!
Key Responsibilities
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.
- Ensure resolutions to our members’ problems that go beyond expectations.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.
About you
- Possess a keen drive to make a difference in members’ lives, with experience in needs-based selling.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment.
- Adaptable to evolving work practices and needs.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
- Purpose-driven passion: We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance: We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.
- Collaboration and inclusivity: We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.
- Continuous learning and growth: We believe in lifelong learning. HCF provides opportunities for personal and professional development.
Branch Member Consultant employer: HCF Corporation
HCF is an exceptional employer that prioritises the wellbeing and growth of its employees while fostering a collaborative and inclusive work culture. As Australia's largest not-for-profit health fund, we offer flexible working arrangements, generous parental leave, and a commitment to continuous learning, ensuring that our team members can thrive both personally and professionally. Join us in making a meaningful impact on healthcare while enjoying a supportive environment that values diversity and innovation.
