At a Glance
- Tasks: Lead a vibrant venue, ensuring smooth operations and an unforgettable guest experience.
- Company: Join Bubba Gump Shrimp Co., a globally recognised brand with a fun dining atmosphere.
- Benefits: Competitive salary, staff perks, and opportunities for career growth.
- Other info: Enjoy a supportive culture with team events and discounts.
- Why this job: Be part of a dynamic team delivering memorable experiences in a high-energy environment.
- Qualifications: 5+ years in venue management and strong leadership skills required.
The predicted salary is between 51750 - 63250 $ per year.
Bubba Gump Shrimp Co., part of HBH Group, is a high-volume, high-profile, full table service restaurant operating 7 days a week for lunch and dinner, Bubba Gump is known worldwide and inspired by Forrest Gump, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality. HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences and we're looking for passionate people to join our team!
The Role
Reporting to the Group General Manager, you will oversee all aspects of venue operations, leading large teams across FOH, BOH, bar, and entertainment to deliver seamless, high-volume service and an immersive guest experience. This is a hands-on leadership role in a fast-paced, high-profile, environment.
Key Responsibilities
Operations & Service
- Oversee daily operations across all departments
- Ensure smooth, high-volume service during peak periods and events
- Maintain venue readiness, procedures, and compliance
Leadership & Team
- Recruit, train, and lead a large, diverse team
- Manage rostering, performance, and team development
- Lead from the floor during busy service
Guest Experience & Brand
- Deliver a consistent, immersive themed experience
- Manage VIPs, media, and high-profile guests
- Resolve issues quickly while protecting brand reputation
- Manage budgets, P&L, labour, and cost controls
- Drive revenue through events, promotions, and upselling
- Monitor KPIs including sales, turnover, and guest satisfaction
Events & Entertainment
- Coordinate themed events and entertainment
- Work with performers and production teams to deliver seamless experiences
Stock, Safety & Compliance
- Oversee inventory, ordering, and supplier relationships
- Maintain food safety, licensing, and venue compliance
- Manage incidents and ensure safe operations
About You
- Proven leadership in high-volume, fast-paced venues
- Experience managing large teams (40+ staff)
- Strong operational, financial, and organisational skills
- Confident communicator with a hands-on leadership style
- Passion for hospitality and delivering exceptional guest experiences
- Ability to perform under pressure in a dynamic environment
Requirements
- Minimum 5 years’ restaurant/venue management experience
- Strong background in high-volume, full table service
- Current RSA & RMLV
- Solid financial acumen (P&L, labour, stock control)
Highly Desirable
- Experience in themed or entertainment-driven venues
- Events, launches, or media experience
- Hospitality or Hotel Management diploma
What We Offer
Opportunity to lead a high-profile venue for a globally recognised brand
- Strong career growth within a growing hospitality group
- Competitive salary + staff perks and discounts
- Fun, energetic, and supportive team culture
- Team events, benefits, and salary sacrifice options
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Venue Manager employer: HBH Group Pty Ltd
At HBH Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment where creativity and leadership thrive. As the Production Head Chef in our new Brendale kitchen, you'll not only lead a passionate team but also have the unique opportunity to shape processes from the ground up, all while enjoying competitive pay and a supportive culture that prioritises employee growth and development. Join us and be part of a vibrant hospitality group that values innovation and teamwork.
