At a Glance
- Tasks: Design and deliver engaging learning programs for frontline teams across WA & QLD.
- Company: Join HBF, a leading health insurance provider with a commitment to inclusivity.
- Benefits: Enjoy flexible work options, wellbeing days, and corporate discounts.
- Other info: Be part of a supportive culture that values diverse perspectives.
- Why this job: Make a real impact by helping colleagues grow their skills and careers.
- Qualifications: Experience in learning and development, with a focus on frontline teams.
The predicted salary is between 82800 - 101200 $ per year.
At HBF, our frontline teams are the face of our brand in branches, contact centres and member operations. You’ll lead the design and delivery of high quality learning, development and capability programs for colleagues across Assisted Service and Member Operations. You’ll shape onboarding, sales capability, service excellence, leadership development and ongoing upskilling across our WA & QLD contact centres, WA branch network and key processing teams.
About the role
- Design and deliver engaging onboarding and upskilling programs for WA & QLD contact centres, WA branches and key operations teams.
- Keep learning content, the LMS and resources up to date with new products, systems, fund rules and regulatory changes.
- Partner with leaders to spot capability gaps, build targeted learning solutions and support clear career pathways for frontline colleagues.
- Lead and coach a small team, manage training budgets and reporting, and support change in business process, including the rollout of new systems, enabled tools and new ways of working.
About you
You’re a learning and development professional with experience supporting frontline or operational teams and workforce capability. With experience designing and delivering training programs across technical, sales, and leadership domains, you are confident creating competency frameworks, assessment, LMS reporting and evaluation models to show measurable improvements in performance. You’re hands‑on with digital learning tools, enjoy experimenting with different modalities, and you’re curious about how data and analytics can highlight trends, gaps with digital learning tools and opportunities. You build strong relationships with leaders and subject matter experts, can juggle competing priorities across multiple locations, and genuinely care about helping people grow their skills and careers in a changing environment. You will also bring a qualification in Human Resources, Education, Organisational Development, or Training and Assessment.
Why you’ll love working at HBF
- Fully subsidised Gold Hospital Insurance Cover
- Flexible working and work from home options
- 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
- 2 volunteering days per year
- Onsite Barista with subsidised coffee
- Access to corporate discounts across a range of gyms, retail, restaurants and hotels
Next Steps
To apply, click on the “Apply Now” button to complete your application and send through a copy of your CV outlining your skills and experience in relation to this role. At HBF, we believe in the unique potential of every individual. We’re committed to building an inclusive workplace where diverse perspectives are valued and celebrated, because they make us stronger. We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities and members of the LGBTQIA+ community. We want you to Be You, Be Bold, and feel supported every step of the way. If you need any adjustments during the recruitment process, please contact us so we can work together to accommodate your needs.
Frontline Capability Manager employer: HBF Health
HBF is an exceptional employer that champions a culture of inclusivity and diversity, making it a great place for professionals in the cyber security field. With a focus on employee growth and development, HBF offers opportunities to lead complex projects that have a significant impact across the organisation, all while being based in vibrant locations like Perth or Sydney. The collaborative work environment, combined with the chance to engage with senior stakeholders and navigate regulatory frameworks, ensures that every team member can thrive and contribute meaningfully to the community.
