At a Glance
- Tasks: Provide top-notch support to medical providers and manage enquiries with precision.
- Company: Join HBF, a leader in healthcare with a focus on inclusivity and community.
- Benefits: Enjoy free health insurance, extra leave days, and discounts at gyms and restaurants.
- Other info: Flexible working arrangements and excellent career growth opportunities await you.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 47250 - 57750 $ per year.
A Medical Support Officer plays a key role in delivering high-quality support to medical providers and internal stakeholders. Working within the Provider Contracts & Integrity team, you will manage enquiries, maintain provider records, and ensure accurate processing of information in line with HBF policies and service standards. This is a fast-paced, customer-focused role where attention to detail, strong communication skills and a proactive approach are essential.
In this role, you will:
- Provide timely, accurate and professional support to medical providers via phone and email
- Respond to enquiries relating to benefits, claims, agreements and HBF policies
- Maintain and update provider records, registrations and agreements in line with processes
- Accurately process administrative tasks and data entry, ensuring compliance with KPIs
- Build and maintain positive relationships with internal and external stakeholders
- Contribute to continuous improvement initiatives and support team projects
This position is based in Perth on a permanent full-time basis.
You are a customer-focused professional with strong administrative and communication skills, who enjoys working both independently and as part of a team. You bring a high level of attention to detail and take pride in delivering accurate and efficient work. With a proactive mindset, you are confident managing enquiries, solving problems and building effective working relationships in a dynamic environment.
Ideally, you will have:
- Demonstrated experience delivering high-quality customer service
- Ability to interpret and apply business roles
- Strong written and verbal communication skills with a professional approach
- Strong computer literacy, including MS Office and data entry accuracy
- Ability to manage tasks efficiently while meeting deadlines and performance targets
- Proven ability to build effective relationships with a variety of stakeholders
- Strong problem-solving skills with the initiative to take ownership of tasks
At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.
If you require any adjustments or alternative formats during the recruitment process, please contact us.
Medical Support Officer in Perth employer: HBF Health Limited
HBF Health Limited is an excellent employer for those looking to kickstart their career in automation and software development. With a supportive work culture that encourages collaboration and problem-solving, employees benefit from hybrid work arrangements and ample opportunities for professional growth within the dynamic Process Transformation team in Perth.
