At a Glance
- Tasks: Assist clients with travel planning and provide exceptional support throughout their journey.
- Company: Join HBTravels Agency, a leader in personalised travel services.
- Benefits: Enjoy remote work flexibility, travel perks, and ongoing training.
- Other info: Be part of a positive team dedicated to exceptional client support.
- Why this job: Turn your passion for travel into a rewarding career while helping others create unforgettable experiences.
- Qualifications: Strong communication skills and a knack for customer service; travel experience is a bonus.
The predicted salary is between 47250 - 57750 $ per year.
About the Role
We are seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience.
In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable and attentive support from the moment they inquire to the moment they return home.
At HBTravels Agency USA, we pride ourselves on delivering personalized, high-quality service to travelers nationwide.
Key Responsibilities
- Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
- Assist clients with travel planning, booking modifications, cancellations, and special requests.
- Provide accurate information regarding destinations, travel requirements, and agency processes.
- Maintain organized client records to support smooth communication and planning.
Follow up before and after travel to confirm details and collect feedback.
Address client concerns with empathy, patience, and effective problem-solving.
Benefits
- Fully remote flexibility – work from anywhere on a schedule that fits your lifestyle.
- Travel perks and access to exclusive industry discounts.
- Training and ongoing support to help you grow as a travel professional.
- A collaborative and positive team environment committed to exceptional traveler support.
What We're Looking For
Strong written and verbal communication skills.
- Prior customer service experience; travel, tourism, or hospitality experience is a plus.
- High attention to detail and strong organizational habits.
- Ability to learn new tools, software, and booking platforms quickly.
- A passion for travel and a genuine interest in helping clients plan memorable trips.
Travel Support Specialist (Remote) in Perth employer: HB Travels
Join our dynamic team as a Remote Travel Booking Agent, where your passion for travel meets a supportive and flexible work environment. We offer comprehensive training, ongoing mentorship, and access to exclusive travel perks, ensuring you have the tools to succeed while enjoying unlimited earning potential. Embrace the freedom of remote work and be part of a collaborative team that values your contributions and encourages personal growth.
