At a Glance
- Tasks: Engage with people experiencing homelessness and support them in achieving their personal goals.
- Company: Haven Home Safe, a community housing provider dedicated to ending housing insecurity.
- Benefits: Make a real difference in people's lives while gaining valuable experience in social services.
- Other info: Regular travel required; emotional resilience and self-care practices are crucial.
- Why this job: Join a passionate team committed to inclusion, empowerment, and changing lives for the better.
- Qualifications: Experience in crisis intervention and understanding of housing programs is essential.
The predicted salary is between 51336 - 62744 $ per year.
Haven Home Safe (HHS) is a purpose-driven, for-purpose, community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support, working alongside our clients to deliver services that are respectful, inclusive, and responsive. We deliver homelessness intake and referral services, integrated housing and support services encompassing Social and Affordable housing, Specialist Disability Accommodation (SDA), Transitional Housing Management (THM), and property services. Our Value HHS is guided by four core values: Inclusion and Belonging, Collective Impact, Empowering Leadership, and Changing Lives. We are deeply committed to our collective impact, demonstrated through our ESG Impact Framework and commitment to First Nations Peoples through our Reconciliation Action Plan.
Role Purpose
To provide an innovative, much needed approach to addressing the occurrence of homelessness and rough sleeping utilising the expertise of a broad multi-cross sector approach in conjunction with the current Specialist Housing and Support System. Proactively engage and collaborate with people sleeping rough, whenever possible, with the view to identifying personal aspirations and working towards the clients expressed goals.
Primary Responsibilities
- Proactively engage people sleeping rough in places they are staying or agreed locations.
- Respond to immediate needs including safety, shelter, food, warmth, and medical support.
- Develop and review client‑led, goal‑focused case plans aligned with a shared one‑plan approach.
Key Selection Criteria
- Alignment with HHS’s Vision, Values, and Impact principles.
- Demonstrated understanding and experience in providing support and crisis intervention to individuals with complex needs in a Case Management model, Trauma Informed framework.
- Knowledge of housing programs including the Housing First concept approach and knowledgeable of the current research and evidence-based practice environment when working with homeless and rough sleepers.
- Skills in assessment, monitoring and reviewing, in the context of working with the client group, including case plans.
Safety Screening Requirements
- Victorian Driver’s Licence.
- National Police Check.
- Working with Children Check.
Travel Requirements
This position requires regular travel. This role involves direct client and community based work, including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma, mental health issues, family violence, or significant psychosocial stressors, and may be exposed to emotionally challenging situations and, on occasion, distressed, agitated, aggressive, or violent behaviours. The role requires emotional resilience, sound judgement, and the consistent application of trauma informed and self-care practices. The organisation actively manages psychosocial and safety risks through risk assessment and planning, supervision, workload monitoring, safety protocols, check in procedures, training, managerial support, and access to employee wellbeing supports.
Applications Close: 23 October 2026 and are received via: Seek. If you have any questions about the role, please reach out to People Experience Team via: **@hhs.org.au.
Homeless Assertive Outreach Worker in Mildura employer: Haven; Home, Safe
Haven Home Safe is an exceptional employer that prioritises purpose-driven work and community impact, making it a rewarding place for Project Managers to thrive. With a strong commitment to employee growth, a collaborative work culture, and a focus on meaningful projects like the KIMS initiative, staff are empowered to make a real difference in the lives of those experiencing housing insecurity across Victoria. The supportive environment, combined with opportunities for professional development and a focus on wellbeing, ensures that employees feel valued and engaged in their roles.
