Mercha is seeking a Customer Success Specialist in Sydney, NSW, to own the inbound queue end-to-end and personally close revenue. You will be measured on CSAT as a headline metric, with responsibility for converting non-ICP demand and ensuring timely order confirmations.
You will manage inquiries via email, chat, calls and orders, maintaining HubSpot records and coordinating with account management and operations.
Inbound Revenue-Closing Customer Success Specialist in Sydney employer: Hatch
Mercor is an exceptional employer that values innovation and expertise in the accounting field, offering a fully remote work environment that promotes flexibility and work-life balance. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to tackle complex challenges in financial reporting and auditing. The collaborative culture encourages creativity and teamwork, making it an ideal place for those looking to make a meaningful impact in the industry.
