At a Glance
- Tasks: Help clients succeed with media monitoring and insights while building strong relationships.
- Company: Join Streem, a leading media monitoring platform in Surry Hills.
- Benefits: Full-time role with on-the-job training and growth opportunities.
- Other info: Dynamic team culture with a focus on collaboration and learning.
- Why this job: Be the go-to expert for clients and make a real impact in their success.
- Qualifications: 1-2 years in customer service or account management; passion for client experiences.
The predicted salary is between 100000 - 135000 $ per year.
Streem delivers comprehensive and real-time media monitoring, insights and reporting across Print, Online, TV, Radio, Podcast, and Social media as it happens. Building a user-friendly platform, enabled by technology and empowered by our people, is at the centre of Streem’s success. Since our market launch in 2017, we have grown to service 800+ Corporate and Government media teams across the world, helping them to track, analyse and respond to news events in real time.
Your role as an Account Manager:
- Set newly onboarded clients up for success by establishing, customising and managing their Streem account, including the creation of keyword and Boolean searches.
- Build, maintain and grow strong client relationships by advocating for their experience, with internal and external stakeholders.
- Educate users of Streem’s platform through virtual and face-to-face sessions.
- Collect customer feedback and collaborate internally to implement improvements.
- Collaboratively ideate sustainable solutions and opportunities to client challenges.
- Keep your finger on the pulse of the Australian media, and identify key events that may present opportunities to fortify client relationships.
- Produce a range of reports, transcripts, summaries, and more, for client use.
You can rest assured knowing that you will be provided with on-the-job training to build the skills necessary to complete these tasks with excellence.
Your skills and experience:
- 1-2 years’ experience in a Customer Success, Corporate Customer Support or Account Management position.
- Unshakable customer-facing skills, with an ability to take initiative, adapt to changing situations and resolve challenges in a composed manner.
- Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, whilst maintaining a sharp attention to detail.
- Excellent verbal and written communication with an ability to express technical information to diverse non-technical audiences.
- Strong ability and desire to collaborate with teammates, learn new skills and contribute to a supportive team culture.
- An interest in and understanding of the Australian Media Landscape.
A few other skills and qualifications that are advantageous, but not required, include:
- A completed Bachelors’ or Master’s degree in Communications, Media, Public Relations, Journalism, or another relevant field.
- Previous experience working within the media or news industries.
- Prior experience working with media monitoring, intelligence or social listening tools.
- Confidence working with Excel, Project Management Tools, CRM tools or Boolean.
Please consider applying even if you don't meet 100% of what’s outlined.
Key Responsibilities:
- Setting up clients for success
- Client Communication and Relationship Building
- Customer Education and Onboarding
Why Streem is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Streem not with Hatch.
Customer Success Manager in Sydney employer: Hatch
Mercor is an exceptional employer that values innovation and expertise in the accounting field, offering a fully remote work environment that promotes flexibility and work-life balance. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to tackle complex challenges in financial reporting and auditing. The collaborative culture encourages creativity and teamwork, making it an ideal place for those looking to make a meaningful impact in the industry.
