Location: Sydney CBD (Hybrid) or Remote (must be located in Australia or New Zealand)
Work type: Full-time, 5 days per week - your roster will always either Saturday or Sunday, with the remaining three shifts falling on weekdays; shifts can be between 7 am and 10 pm. Please note we are open to part-time as long as the weekend shifts are covered.
You'll spend your days talking to people who are genuinely pumped about travel - and helping them say yes to it.
What You'll Do
- Be the first point of contact for prospective guests via phone, email and chat, guiding them through their trip planning
- Convert warm leads into bookings using a consultative, no-pressure approach
- Own your sales pipeline in Salesforce - track follow-ups, log activity, drive conversions
- Recommend the right trip for the right traveller across both B2C and B2B channels
- Hit your KPIs for sales, retention, call quality, and guest satisfaction
- Bring energy to the team - share wins, swap tips, help everyone level up
- Stay on top of Contiki's trip range, promotions, and travel trends
- Work flexibly, including evenings and weekends
What You'll Bring
- A natural drive to close sales and hit targets
- Resilience, energy, and a genuinely positive mindset
- Strong communication and discovery skills - you know how to ask the right questions
- Confidence working with CRM systems
- Flexibility to work outside standard business hours, including evenings and weekends
- Bonus: experience in travel, contact centres, or consultative sales
- Availability during peak sales windows, including evenings (after 5 pm) and weekends, is essential
What Success Looks Like
- Conversion: leads consistently turn into confirmed bookings
- Revenue growth: you upsell and cross-sell without it feeling like a hard sell
- Customer satisfaction: guests leave happy and come back, or send their mates
- Lead management: no lead sits untouched
- Team collaboration: you show up for your team and help build a winning culture
Why Join Contiki?
- Work for a brand built entirely around getting young travellers out into the world
- Access to professional development support and wellbeing resources
- Two paid volunteer days each year for causes you care about
- Commission on every trip you sell!
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
- Sales Admin and Activity
Key StrengthsWhy The Travel Corporation is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with The Travel Corporation not with Hatch.
Contiki - Sales Consultant @ The Travel Corporation in Sydney employer: Hatch
Mercor is an exceptional employer that values innovation and expertise in the accounting field, offering a fully remote work environment that promotes flexibility and work-life balance. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to tackle complex challenges in financial reporting and auditing. The collaborative culture encourages creativity and teamwork, making it an ideal place for those looking to make a meaningful impact in the industry.
