At a Glance
- Tasks: Provide top-notch customer service and on-site support for a leading mining company.
- Company: Join a world-class mining company in the Bowen Basin region.
- Benefits: Permanent, full-time role with opportunities for growth and development.
- Other info: Be part of a proactive team focused on continuous improvement and solutions.
- Why this job: Make a real impact in the mining industry while ensuring safety and efficiency.
- Qualifications: Trade qualified with customer management experience in mining or heavy earthmoving.
The predicted salary is between 63000 - 77000 $ per year.
We are searching for a Resource Industries Support Representative to join our team on a permanent, fulltime basis. This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company located within the Bowen Basin region.
Reporting to our Resource Industries Support Manager your responsibilities will include:
- Promote and adhere to all safety requirements on site and within the workplace
- Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
- Promote consistency by being a centralized point of contact
- Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training
- Create, implement and execute sales and account strategies
- Maintain and increase our market share of parts and service
- Communicate and manage challenges affecting fleet performance and satisfaction
- Manage, document and resolve customer issues and enquiries
About You
You will bring the following skills and experience to the role:
- Trade Qualified
- Demonstrated customer management experience within the mining industry
- Experience in mining, mining services or heavy earthmoving industries
- Strong commitment to Safety and continuous Improvement
- Proactive approach to sourcing solutions
- Positive attitude to developing the business through a team approach
Resource Industries Support Representative employer: Hastings Deering
Hastings Deering is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where teamwork and safety are paramount. Located in Toowoomba, our team enjoys a permanent Monday to Friday role with opportunities for skill enhancement in the hydraulic services sector, all while delivering top-notch customer support in line with Caterpillar's high standards.
