Parts Administrator in Brisbane

Hastings Deering searching for a Parts Administrator to join our team in Acacia Ridge on a permanent, full-time basis.

In this role, you'll play a key part in ensuring seamless communication, accurate order processing and exceptional customer service.

You'll work closely with internal teams and customers to ensure orders are delivered on time and in full, while maintaining high standards of accuracy and operational compliance.

In this role, you will

• Process customer orders accurately and efficiently, ensuring timely delivery.
• Provide high-quality customer service, responding to enquiries with professionalism and urgency.
• Support e-commerce platforms to deliver a smooth digital purchasing experience.
• Maintain accurate data across core systems and ensure compliance with business processes.
• Reconcile cash sales, manage invoices and process refunds in line with financial controls.
• Prepare and maintain documentation using Microsoft Office and internal systems.
• Adhere to operational policies (e. g., freight recovery, warranty claims, ticketing systems).
• Identify opportunities to improve processes, data quality and customer experience.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally.

We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from

• Competitive Salary & Security– A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Stable & Long-Term Career– Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Health & Wellbeing Support– Dedicated programs and utilities to support your physical, mental, and financial health, includingour Employee Assistance Program, Fitness Passport, free health checks, and discounted private health insurance.
• Parental Leave– Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits– Salary continuance insurance.

A successful teammate will

• Experience in administration, customer service, or parts/order processing (1+ year preferred).
• Strong attention to detail and accuracy in data entry and systems.
• Solid communication skills, both written and verbal.
• Ability to manage multiple tasks and meet deadlines.
• Experience using ERP systems, CRM tools, or e-commerce platforms (desirable).
• A proactive mindset with a willingness to learn and adapt.

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment.

These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.