Administrator

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER. Hastings Deering is currently looking for an Administrator to join our team in Toowoomba. This is a Permanent Full Time position working Monday - Friday.

Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

When you join our team at Hastings Deering, you'll benefit from:

• Competitive Salary & Security: A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development: Opportunities for training, mentorship, and career development specific to your role.
• Stable & Long-Term Career: Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Innovation & Improvement: We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
• Global Opportunities: Access to growth opportunities at a regional, national, and international level through our global Sime network.
• Health & Wellbeing Support: Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Team & Culture: Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment.
• Parental Leave: Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.

About the Role: As an Administrator, some of your responsibilities may include:

• Build and maintain strong relationships with key customer accounts, delivering exceptional customer service and support.
• Process credit returns, COD (Cash on Delivery) transactions, and customer credits accurately and in line with company procedures.
• Maintain accurate cash sales records and manage non-trade purchase orders (POs).
• Coordinate and manage parts backorders, ensuring timely communication and resolution.
• Support inventory management and parts tracking through internal systems, including Microsoft Dynamics and PCC.
• Monitor orders, stock levels, and transactions to ensure accurate records and efficient operations.
• Liaise with customers, suppliers, and internal departments to facilitate smooth business operations.
• Provide general administrative and operational support to maintain workflow efficiency.

About You: A successful teammate will have experience in:

• Proven administrative work history with demonstratable experience.
• A strong focus on teamwork and customer service delivery.
• Desired experience in an administrative position within a fast-paced environment, efficient data entry skills and high attention to detail are essential.
• Ability to work with management and staff to assist in the delivering of required outcomes.
• Effective time management skills, along with well-developed (verbal and written) communication skills.
• Be able to show initiative, solve problems and make decisions.
• Understanding of job workflow and SIP processes.
• Qualifications in Business/Office Administration (desirable).
• Experience and knowledge of advanced MS office package, ERP and AX Business Systems.

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.