At a Glance
- Tasks: Build strong customer relationships and deliver top-notch aftermarket solutions.
- Company: Join Hastings Deering, a leader in the heavy earthmoving industry.
- Benefits: Enjoy competitive pay, commissions, and a fully maintained support vehicle.
- Other info: Ongoing training and diverse opportunities for career advancement.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Five years in a customer-facing role; strong relationship-building skills required.
The predicted salary is between 81000 - 99000 $ per year.
Company : Hastings Deering (Australia) Ltd
About the Role
Our Construction Industries team is seeking a passionate and customer-focused Product Support Sales Representative (PSSR) to join our Central Queensland Support team.
This is a permanent, full-time opportunity based in Rockhampton.
Reporting to the Product Support Sales Manager – Regional, this role is pivotal in developing strong, trusted relationships with customers across a defined territory.
You will deliver aftermarket solutions that support equipment performance and reduce total cost of ownership.
Key Responsibilities
- Build and maintain trusted relationships with assigned customers, understanding their business drivers and service needs.
- Develop and execute Account and Territory Plans in alignment with performance targets.
- Own and manage the sales funnel using CRM to identify, track, and progress all parts and service opportunities.
- Conduct equipment inspections (e. g., CTS, TA1/TA2) to identify health risks and generate proactive service opportunities.
- Maintain accurate equipment and customer data in CRM, ensuring all interactions and issues are recorded.
- Resolve parts, warranty, or service issues in collaboration with internal stakeholders to improve customer satisfaction and uptime.
- Promote Caterpillar service offerings including CVAs, Repair Options, Rebuilds, and Digital Platforms (HD360, Vision Link, Cat Inspect, Cat Central).
- Monitor competitive activity, fleet movements, and equipment age to identify new or at-risk opportunities.
- Communicate our value delivery and business initiatives through regular meetings with key customer influencers.
- Driving initiatives that demonstrate the value, capability, and quality of Hastings Deering’s business solutions to achieve budgeted parts and service targets.
About You
- Minimum of five years’ experience in a customer-facing role within the heavy earthmoving or related industry.
- Proven experience managing a large and diverse customer base with strong territory management skills.
- Demonstrated ability to build long-term, value-driven relationships that enhance business outcomes.
- Tertiary qualifications in Business, Commerce, Engineering, or equivalent experience.
- Relevant trade qualifications (desirable).
- Knowledge of Caterpillar products and Hastings Deering systems (desirable).
- Proficiency in CRM systems and strong capabilities in sales execution, customer acquisition, and account management.
- Strong communication, influencing, and problem-solving skills with a focus on customer experience.
Benefits
• Hastings Deering offers a wide range of benefits including
- A rewarding career with diverse opportunities.
- A competitive remuneration package + commission structure + fully maintained support vehicle.
- Salary Continuance Insurance.
- Employee Assistance Program for employees and their families.
- Discounts on private health, vehicles, travel and more.
- A culture of inspiration, innovation, collaboration and execution.
- Ongoing training & support to further your career.
- Free on-site parking.
- Annual salary reviews.
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Product Support Sales Representative employer: Hastings Deering (Australia) Ltd
Hastings Deering is an exceptional employer, offering Diesel Fitters in Mackay a chance to thrive in a supportive workshop environment while working on industry-leading Caterpillar machinery. With a focus on career development, competitive salaries, and comprehensive health and wellbeing support, employees can enjoy long-term stability and growth opportunities within a collaborative team of skilled professionals. Join us to be part of a top-tier Caterpillar dealership that values innovation and continuous improvement.
Contact Details:
Hastings Deering (Australia) Ltd Recruitment Team
